Teller Supervisor

Summary:

While projecting a professional image; direct and coordinate the teller operational functions of the branch. Plan and implement efforts to attract new commercial business for the Bank by interacting with new and existing customers and matching services that best fit their needs. Respond to inquiries and resolve issues. Must enjoy working as a team and will be able to take the initiative and go the extra mile when responding to Customers and Tellers needs.

Essential Duties and Responsibilities:

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  Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.

  
  
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  Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.

  
  
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  Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.

  
  
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  Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.

  
  
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  Ensure that security testing is completed. Approve the daily branch NSFs, process proof clearing and collection items.

  
  
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  Ensure that weekly teller work schedules are effective and completed.

  
  
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  Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.

  
  
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  Network within communities to find and attract new business. Coordinate and generate new leads targeted toward business community relationships while maintaining an existing client base of business.

  
  
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  Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.

  
  
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  Frequently visit business leads to solicit and acquire new relationships or call on existing customers for cross-sell opportunities. Identify opportunities, promote, and setup Business Solutions products including Cash Management, Merchant Services, and Select Pay.

  
  
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  Serve as the primary point of contact for customers with regards to Business Solutions products, questions, and issues.

  
  
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  Perform CSR duties for new and existing business customers to include opening new accounts, ordering debit cards, promoting credit cards, ordering checks, making wire transfers, setting up Business Solutions services, etc.

  
  
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  Record and maintain detailed documentation of prospect interaction including action taken to acquire business.

  
  
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  Contribute to meeting both department and branch profitability annual goals.

  
  
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  Perform teller and other duties, as assigned.

  
  

Qualifications:

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  Outgoing personality and excellent Customer service skills

  
  
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  Demonstrate ability to generate referrals

  
  
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  Demonstrated Leadership skills

  
  
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  Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills

  
  
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  Must be very flexible and willing to work irregular schedule, as needed

  
  
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  Maintain high level of discretion and confidentiality

  
  
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  Complies with all regulatory requirements

  
  
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  High School diploma or equivalent required

  
  
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  Typically requires three to four years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job.

  
  
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  Possess and maintain a valid Oklahoma Drivers License.

  
  

Physical Requirements:

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  Long periods of standing or sitting, typing and repetitive motion

  
  
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  Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes