Manager, Technical Services Data Analytics

Additional Job Description:

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us?

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

The Manager, Sales Technology & Analytics Enablement (Professional Path) is primarily responsible for leading the sales technology and analytics division to enhance sales team effectiveness through technology. You will tap into advanced technology and analytics solutions to drive optimal sales processes and support the sales force.

In this role, a typical day will include:

• Develop, maintain, and optimize dashboards, reports, and analytics supporting Field Service Engineers, Clinical Application Specialists, and Service Operations teams.
• Transform sales and service data into actionable insights that highlight performance trends, risks, and opportunities.
• Support recurring and ad hoc data requests from Service Operations and commercial partners with accuracy and timeliness.
• Maintain existing KPIs and work with stakeholders to define, validate, and implement new performance metrics.
• Explore data independently to identify insights and recommend improvements without requiring heavy direction.
• Utilize analytics and data tools including SQL (advanced joins), Alteryx, Foresight or similar data lake platforms, Einstein Analytics, Tableau, SharePoint, SAP, Power BI, and advanced Excel.
• Build visualizations that clearly communicate business stories and help leaders quickly understand key drivers and take action.
• Validate data accuracy through proactive data quality checks, reconciliation, and root cause analysis.

• What You Will Bring to Alcon:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience

• How You Can Thrive at Alcon:

• Collaborate with teammates to share standard processes and findings as work evolves.
• See your career like never before with focused growth and development opportunities
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

• See your impact at: alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.