Business Operations Manager

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Business Operations Manager reports to the Director of Nursing Quality and Business Operations and is accountable for assisting leadership in monitoring and improving performance across multiple departments and services. This position leverages project management skills to effectively plan, execute, and finalize projects within established deadlines, ensuring alignment with organizational goals and quality standards. Responsibilities include identifying performance improvement opportunities, coordinating cross-departmental initiatives, analyzing performance data to inform decision-making, and providing regular updates to leadership on project progress to enhance operational efficiency and quality of care.

*Mentorship and Orientation: Mentor and orient new managers and team members in logistics, revenue cycle, and financial performance to enhance operational understanding and improve departmental efficiency.

*Financial Performance Oversight: Collaborate with management to monitor and improve financial performance across departments, ensuring effective logistics support for clinical activities and adherence to established quality standards.

*Project Planning and Communication: Develop comprehensive project plans and associated communication materials, clearly conveying project expectations to team members and stakeholders to facilitate timely execution and alignment with organizational goals.

*Task Initiation and Management: Independently assess needs and initiate tasks or respond to leadership directives to drive performance improvement initiatives effectively.

**Performance Dashboards: Create and maintain division dashboards that illustrate key outcomes and performance metrics, enabling leadership to make informed decisions.

*Data Analysis: Conduct thorough data and situational analyses to support effective decision-making, identifying performance improvement opportunities within departments.

*Project Management: Direct and manage assigned projects from inception to completion, ensuring alignment with organizational objectives and timely delivery of results.

*Budget Monitoring: Monitor divisional budget variances and trends, maintain accurate records, and analyze data to support financial decision-making and performance improvement.

*Evaluation and Monitoring: Conduct evaluation and monitoring activities as assigned to ensure continuous quality improvement and compliance with standards of care.

*Leadership Support: Collaborate with leadership to monitor goal achievement, facilitate problem resolution, and provide regular updates on project progress to enhance operational efficiency and quality of care.

Qualifications:

*Bachelor's degree in accounting, finance, business administration or related field

*Three or more years' experience as a financial or business analyst

*-Three or more years of direct work experience in project management - including all aspects of process development and execution

Preferred:

*Nursing exp with three to five years' experience in financial management/project planning, etc.

*Healthcare related experience highly desired

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.