Program Coordinator - OB/GYN - 138803

The UC San Diego Department of OB/GYN and Reproductive Sciences is composed of 66 faculty, 15 clinical fellows, 26 residents, and over 200 department staff members. The department has 7 divisions: Obstetrics and Gynecology, Maternal-Fetal Medicine, Gynecologic Oncology, Reproductive Endocrinology and Infertility, Hospitalist, Complex Family Planning, MIGS, and Female Pelvic Medicine and Reconstructive Surgery. It has multiple clinical programs including the growing Menopause Program. The department is ranked 3rd nationally in research funding compared to other OB-GYN Programs. This includes funding from the National Institutes of Health, NSF, CIRM, CDPH and other private institutions.

In partnership with Department and Division of General OB/GYN leadership, this position will support the UCSD Menopause Health Program.

The Menopause Program Coordinator will provide operational, administrative, educational and programmatic coordination for the menopause program. This role serves as the central organizing hub for delivery of multidisciplinary menopause services, supporting clinical operations, patient navigation, quality improvement and program growth. The coordinator will manage referrals (average 100-150/month) and meet with the Program Director weekly to triage and assess acuity of referrals to schedule with appropriate providers, educate referred patients and referring providers about the program and close the loop with referring providers. The coordinator will serve as a liaison with the Call Center and Menopause program providers at clinic sites that support the menopause program (Medical Offices South, Villa La Jolla, Convoy, Pacific Highlands Ranch, Via Tazon, Encinitas, Genesee). The Coordinator will oversee new patient referrals, maintain an active program patient list and manage the waitlist. The coordinator will assist with menopause educational program development including patient education initiatives, community outreach, conferences and journal club.

Applies acquired skills and clinical and operational knowledge of ambulatory care clinics to coordinate aspects of clinic operations of intermediate scope and complexity. Monitors daily clerical activities, billing, and other operational services for a clinic in the medical center.

• Six years of related experience, education/training, OR a Bachelor's degree in related area plus two years of related experience/training

• Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area.

• Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments.

• Strong communication skills; includes verbal, written and active listening. Ability to clearly and concisely communicate clinic rules and regulations.

• Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team.

• Proven organizational skills and the ability to effectively manage time and prioritize tasks. Takes initiative. Ability to meet tight deadlines and manage several projects simultaneously, respond rapidly to conflicting priorities, and handle tasks with high degree of accuracy.

• Ability to perform all commonly applicable functions in word processing and spreadsheet software. Skills in data management. Ability to use relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.

• Data analysis, research, and reporting skills.

• Employment is subject to a criminal background check and pre-employment physical.