Mortgage Servicing Specialist

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Overview:

A Mortgage Servicing Specialist supports the servicing of mortgage loans. This role is responsible for maintaining first mortgages when it comes to escrow accounts, mortgage payments, mortgage satisfactions/subordinations, PMI, loan modifications, and answering member inquires.

Duties and Responsibilities:

• Answer and resolve member questions and concerns regarding the servicing of mortgage loans in terms of billing statements, escrow questions (tax, insurance, escrow analysis), misapplied payments, and other servicing functions
• Process member requests for payment histories, amortization schedules, payoffs, and with documentation requests related to mortgage loans
• Process incoming subordination requests in accordance with credit union policies
• Process Security Instrument Release documents (e.g. Mortgage Satisfaction, Payoff Statements) in compliance with state specific guidelines
• Review finalized loans for accuracy with payment due dates and amounts, escrow account set up, PMI, Flood and Homeowners insurance
• Analyze loan documentation for partial releases, subordinations, and easements
• Provide reporting and assistance on daily, weekly, monthly, and yearly investor reporting and remitting
• Assist with investor edits for monthly MPI reconciliation
• Reporting daily PMI removal to investors and PMI companies
• Oversee automatic transfer of daily report bundles from FICS to Epysis
• Assist Portfolio Analyst with various tasks surrounding the sale of first mortgages to the secondary market and investors
• Other duties as assigned

Qualifications and Skills:

• 2+ years of general banking experience.
• Real Estate Experience preferred
• Strong analytical and decision-making skills required with a high degree of accuracy
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Working knowledge of Microsoft Office (Word, Outlook and Excel) and ability to learn new software

Workplace Environment:

• Working in a stationary position for 90% of the work day
• Utilizing the telephone 30% of the day
• Moving, lifting and/or carrying 20 pounds with or without accommodations
• Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, mousing, phones, etc.
• Requires onsite presence based on coordination of work with other employees and/or departments. May require travel to attend on-site meetings/events for collaboration, connection, project work, All-Employee Day, etc.

Required Work Schedule:

Standard Monday through Friday business hours, with occasional Saturday support based on member need. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

Location:

This position is hybrid, with onsite expectations in Roseville, MN weekly.

Compensation:

This position has a starting pay range of $20.10 - $25.12 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards:

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.