Behavioral Health Licensed Care Manager

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated Behavioral Health Licensed Care Manager to help our team change the way people access behavioral health care. This is a contract to hire position. You will play a critical role in integrating behavioral health into physical health during care transitions by engaging, assessing and building trust with individuals with moderate to severe mental health and substance use disorder conditions, and navigating them to the necessary behavioral health, primary care and social services. You will work within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers.

What You'll Do:

• Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services
• Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
• Identify the individual's care goals
• Screen for unmet behavioral health, social service and physical health conditions and needs
• Identify and address barriers to definitive behavioral health care
• Identify the appropriate level of evidence-based care for the individual, as applicable
• Navigate the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling
• Support the individual in getting care with pre-appointment checkins
• Perform post-care follow-up
• Collaborate on care issues with the broader clinical team by participating in case reviews
• Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible individuals and enroll them in the program
• Provide clinical supervision as appropriate for other members of the care team
• Identify and develop workflow needs and work with leadership as needed to develop policies to efficiently and effectively operate the navigator team
• Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end navigation funnel, ensuring individual's access to definitive assessment and/or treatment
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

What You Need:

• Active Registered Nurse (RN) license or Clinical Social Work license
• Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical duties
• 3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience
• Experience in a contact center or similar environment, including patient outreach and engagement in a high-volume, metric-driven setting
• Demonstrated experience (professional or lived) supporting individuals with complex needs, including chronic conditions, mental health conditions, substance use disorders, or homelessness
• Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs
• Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video)
• Sound judgment and problem-solving skills, with the ability to navigate complex situations
• Deep empathy and a commitment to reducing barriers to behavioral health and social services
• Accountability, adaptability, and the ability to thrive in a fast-paced, evolving environment

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

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