New

Lead Patient Services Coordinator

Brigham and Women's Hospital
United States, Massachusetts, Boston
75 Francis Street (Show on map)
Mar 24, 2026
Summary Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff. Essential Functions -Supervise and mentor clinic support staff, including administrative and clinical assistants. -Oversee daily operations to ensure efficient workflow and high-quality patient care. -Collaborate with healthcare providers to coordinate patient appointments and manage patient flow. -Implement and maintain clinic policies and procedures to enhance operational efficiency. -Assist in training new staff and providing ongoing education for existing staff. -Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards. Education Associate's Degree required;; Bachelor's Degree preferred Can this role accept experience in lieu of a degree? Yes Experience 3-5 years experience working in a healthcare setting required 2-3 years experience in a leadership or supervisory role required Knowledge, Skills and Abilities - Strong leadership and team management abilities. - Excellent communication and interpersonal skills. - Proficiency in electronic health record (EHR) systems and office software. - Knowledge of medical terminology, billing, and coding processes. - Ability to multitask and manage competing priorities in a fast-paced environment. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.