Senior Director of Operations

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Elwyn seeks a Senior Director of Operations, who will oversee the operations of all Elwyn Pennsylvania Community Residential Services (CRS) including Life Sharing and In Home Supports. The Senior Director takes on the primary responsibility of Facility Director for CRS always working to fully comply with all applicable regulations, as well as providing primary direction and oversight to a portion of CRS homes.

DUTIES AND RESPONSIBILITIES:

• Oversee operations of the IDD services' Community Residential Services-PA
• Perform duties of Director of Operations (DO) for assigned CRS program teams
• In the absence of the Manager of Case Management Services, provide direction and coverage for Program Specialists as needed
• Works to ensure ongoing compliance with all applicable regulations in collaboration with support departments such as Quality Improvement and Compliance, Human Resources, Staff Development, Maintenance, Nursing/Healthcare Services and Clinical Services
• Direct operations in a fiscally prudent manner and within established budgets
• In conjunction with Executive Director, prepare program budget
• Work with Finance staff to verify accounts payable and receivable as needed
• Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc
• Provide leadership, coaching, guidance, training and staff development to all levels of department staff
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, timekeeping, performance management, promotion, corrective action, and termination
• Work with department directors and administration to ensure that quality care is provided and then monitored and continuously improved using observations, data collected, program regulations and best practices
• Work in conjunction with the nursing administrator to ensure compliance with medical regulations and meet the medical needs of individuals served
• Direct operations to ensure compliance with established Key Performance Indicators (KPIs) and provide input for the development of new measures as needed
• Notify directors of any new policies and procedures in a timely manner and train them accordingly
• Assist directors in establishing best practices and standard operating procedures based on research and data analysis
• Promote, plan, design, coordinate and evaluate training and educational activities for all staff in programs to ensure staff have the knowledge and skills needed to provide the highest quality services
• Promote the use of Elwyn identified Electronic Medical Record (EMR) and/or other effective methods of data collection in CRS
• Review and submit all staff related HR paperwork in absence of Executive Director
• Assist the Executive Director with reviewing and conducting interviews for team vacancies as requested
• In concert with the IDD services Senior Directors, assist the Executive Director to develop and ensure compliance with IDD service wide initiatives.
• Interpret agency Mission, Vision, and Core Values to establish standards of excellence for assigned program staff and leadership
• Complete special projects as assigned
• Perform cardiopulmonary resuscitation (CPR), first aid, crisis intervention, and medication administration using agency-trained protocols
• Perform on call duties off hours as scheduled
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• One of the following combinations of education and experience:
  • Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities
  • Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities
  • Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities
• Five (5) years' experience working in the disabilities services field
• Five (5) years of supervisory experience
• Previous experience working within and managing a unionized workforce preferred
• Working knowledge of applicable funding source(s) preferred
• Demonstrated ability to work effectively as part of a team and to lead teams
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR, first aid, crisis intervention, and medication administration using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; experience with Microsoft Teams preferred
• Experience using Electronic Health Record (EHR)/Electronic Medical Record (EMR) required
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal