New

Platform Reliability Mgr.

Adobe Inc.
United States, Utah, Lehi
3900 N Adobe Way (Show on map)
Mar 24, 2026
The Challenge We are seeking a hands-on Platform Reliability Manager to lead the reliability, operations, and continuous improvement of several business - critical Platforms used across Marketing, HR, and Business Operations. This role sits within Adobe Technology Services and is responsible for ensuring these Platforms are dependable, observable, and well - operated at scale. You will lead a small, globally distributed team setting operational standards, guiding incident response, and partnering closely with both internal Partners and external SaaS providers. The ideal candidate brings a strong foundation in operating reliable platforms, along with proficiency to communicate clearly above the technical layer and hold internal and external Vendors accountable to the consistency and service levels Adobe expects. The Opportunity Own the reliability and operational health of enterprise operational efficiency platforms, with a mix of end - to - end ownership and shared operational responsibility Lead and develop a geographically dispersed team across North America and Europe, including managing an on - call rotation Establish and evolve a standard operational model for change management and incident response across platforms Drive operational rigor through strong observability practices, including metrics, alerting, and insight into platform health Lead response to major incidents, ensuring clear communication, effective coordination, root cause identification, and durable remediation Act as the primary operational point of contact for SaaS platform vendors, holding providers accountable for reliability, incident response, and service commitments Communicate platform health, risks, and tradeoffs in business-relevant terms to functional partners and leadership Detail operational standards as context for AI (and leverage AI) to improve reliability practices What is Needed to Succeed Experience managing and developing a global, distributed reliability team Strong understanding of observability, incident management, and operational standard methodologies Experience crafting or enforcing change and deployment processes that balance speed with stability Demonstrated ability to manage vendor relationships, including setting expectations, reviewing performance, and driving accountability during incidents or service degradation Familiar with employing AI effectively through context curation and documentation to achieve high velocity and quality in execution Bachelor's degree in engineering or information systems 10+ years of experience in a similar About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let's Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $125,400 -- $249,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $172,000 - $249,100 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice Mar 23 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.