PSECC Operator

Positions in this class are responsible for monitoring video surveillance, card access, alarm and Emergency communication systems. Answers calls for service and dispatches and/or notifies appropriate personnel. Conducts hardware inspections, facility security surveys and lighting inspections.

TYPICAL DUTIES

(These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this class.)

Performs active monitoring of video surveillance equipment for the University of Minnesota system. Conducts random electronic virtual patrols of five (5) campuses to detect suspicious activity, and reports observed activity to appropriate public safety resources.

Performs requested reviews of recorded video from surveillance equipment for the University of Minnesota system. Coordinates with internal and external partners, along with appropriate public safety entities by retrieving and reviewing recorded video to locate evidence for use in criminal prosecutions for incidents occurring on or near any of the five (5) campuses and/or outreach facilities.

Performs central station monitoring of campus card-access system alarms. Locates resources within the system to determine the source of the alarm. Makes notifications to appropriate personnel, and assists with scheduling adjustment or troubleshooting, as necessary. Reports, documents, and manages responses to alarm failures.

Performs central station monitoring of campus, building, and research alarms, performing callbacks and after-hours emergency contact notifications using telephone or other communications equipment. Monitors critical infrastructure alarms, including BSL labs, irradiators, steam tunnels, electricity-generating plants, etc. and makes emergency notifications, as necessary.

Performs central station monitoring of GPS-based items designed to reduce theft and increase incidence of criminal apprehension. Follows items on a map-based program, reporting updated locations to responding law enforcement personnel.

Prepares and maintains department records, including logging various requests, incidents, and actions taken. Complete complaint/call log. Performs data entry.

Receives and acts on requests for building and infrastructure support services, and creates service requests in Computerized Maintenance Management System (CMMS)

Answers and responds to calls for service, including:
* Lockouts and other access-related issues
* Video requests
* Security escorts
* Elevator entrapments

Performs all aspects of Security Monitor Program dispatching function. Receives calls for security escorts via telephone or electronic means, accurately and efficiently assigns appropriate personnel to calls for service, maintains unit statuses, dispatches via radio, and enters status updates into Computer Aided Dispatch.

Operates and monitors a wide range of moderately complex computer driven equipment, such as internal emergency-reporting intercom systems (Stentofon), CCTV systems, and emergency alerting/notification systems, in addition to telephone, radios, recorders, and word processors.

Drives or walks to conduct security hardware inspections; tests equipment installations and prepares facility security surveys.

Receives and coordinates after-hours card access key system emergency calls.

Answer questions and provides a wide array of information to callers.

May train, orient, and review the work of other employees.

Must be able to respond dynamically to developing situations.

Other duties as assigned.

SUPERVISION

This position is non-supervisory but may assign, direct, train or review the work of other staff.

WORK ENVIRONMENT

This position is required to work on holidays, evenings, and weekends. The position makes critical decisions independently and carries out duties in a high-stress environment.

MINIMUM QUALIFICATIONS

Graduation from high school or GED equivalent; and one year of experience conducting dispatching, video monitoring, electronic surveillance, alarm management and response, emergency communications, access administration, or a related activity.

Equivalent combinations of related college or vocational coursework may substitute for work experience.

Equipment inspections require walking up and down flights of stairs.

Occasional travel to work sites on-campus and other locations around the state required.

All employment offers are conditioned upon the applicant passing a background check. Employees in this classification must be able to pass clearance to access Criminal Justice Information Systems (CJIS)

Pay Range: $23.29-$29.69depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).