Lobby Receptionist / Badging Assistant Support

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Front Desk Concierge in Milpitas, CA, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As a Front Desk Officer at a busy logistics and distribution location, you will be the first point of contact for employees, drivers, and visitors, helping manage access, issue badges, verify IDs, and track arrivals and departures. You will monitor cameras and alarms, document incidents, and communicate clearly with site teams. At Allied Universal, you will bring integrity, teamwork, and a people-first approach to daily security-related operations.

** Experience in a secured lobby or reception post is essential, as our receptionists are expected to serve as security professionals with significant customer-facing responsibilities. This encompasses access control, visitor processing, badge issuance and recovery, monitoring entry points and lobby behavior, and serving as the first line of security presence for employees, visitors, and executives.

Security receptionists must grasp the broader security landscape, including emergency response and evacuation procedures, incident reporting, workplace safety awareness, and seamless coordination with GSOC and patrol officers.

The essential skills we're seeking include calm and clear verbal and written communication, the ability to provide clear directions to visitors, de-escalate tense situations, and maintain a polished appearance consistent with lobby standards. Excellent security receptionists are always observant-watching for unusual lobby behavior, tailgating attempts, badge misuse, and potential safety or security risks.

Team members should be able to remain composed under stress, follow established emergency protocols, and communicate efficiently with GSOC and first responders.**

Position Type: Full Time

Pay Rate: $24.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients, visitors, and/or drivers by following Allied Universal site-specific security-related procedures, access guidelines, and emergency response activities as directed.
• Staff the front desk by greeting and screening visitors, verifying identification and/or appointments, issuing temporary badges or credentials, and maintaining visitor, delivery, and key control logs.
• Monitor cameras, alarms, and entry points from the reception area, reporting irregular conditions and/or policy exceptions to site leadership and Allied Universal supervision to help to deter unauthorized access.
• Respond to incidents and critical situations in a calm, problem-solving manner, including documenting observations, escalating concerns through proper channels, and assisting with onsite response actions as appropriate.
• Support shipping and receiving traffic flow by coordinating check-in and check-out for deliveries, communicating with internal contacts, and directing guests to designated waiting and/or loading areas per site policy.

Minimum Requirements:

• Have at least 6 months of security-related experience.
• Type at least 40 words per minute.
• Be at least 21 years of age.
• Customer service experience is preferred.
• CPR and/or First Aid certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417