Sr. Director, Program Delivery

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves. As they rise to meet new challenges, they also discover the issues that matter most to them. Along the way, they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

The Strategy & Planning Community encompasses Strategic Planning, Transformation Execution, Analytics & Insights, and Property Strategy. The Transformation Execution team is a new team that we are standing up to oversee execution of our multi-year strategic transformation. The Transformation Execution Team will build out the program, project and change management methodology and tools, drive a robust and rigorous planning process, and coordinate activities with leaders and teams across the organization. The Transformation Execution team will provide oversight of the most critical initiatives to ensure a successfully executed transformation

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The Senior Director, Program Delivery role leads the integrated delivery of transformation workstreams, ensuring initiatives are well-structured, risks are surfaced early, and leaders have clear visibility into progress. The Senior Director builds organizational capability in project and change management transformation goals.

Program management of workstream(s)

Oversee portfolio of workstreams (set of related initiatives) within Transformation workstream goals
• Structure workstreams timeline, milestones and impact; manage initiative phasing and interdependencies in accordance with Transformation methodology to ensure successful delivery
• Pressure-test initiative charters, business cases and roadmaps to ensure robustness; and proactively surfacing hidden risks and early warning signals-particularly those not visible in a "green" status
• Review workstream progress against goals; help identify root cause of off-track performance; support teams in defining and acting on interventions - escalating as needed to address cross-workstream dependencies
• Provide exception-based transparency into progress and KPIs, risks, and escalate unresolved issues for their workstreams with proposed actions, to leadership & executive sponsor(s)
• Guide initiatives closure; facilitate decision on scaling/ moving to BAU/ sunsetting initiatives; synthesize learnings across workstream

Team leadership & enablement

• Ensure initiative teams are set up to succeed by aligning project managers to initiatives and ensure project management excellence.
• Provide on-the-job guidance to initiative owners and project managers on consistent transformation methodology application, including for tracking and reporting.

Develop change management strategy, plan and enable execution

• Develop, establish and own the change strategy, plan, tactics and tools through the transformation journey; and coordinate with relevant communities to enable execution
• Provide actionable input to senior leadership on new behaviors/practices and how to activate leaders (including VP/Directors) to role model
• Report change progress to leadership, highlighting key risks, escalating unresolved issues and proposed actions

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Program management experience: Understands transformation methodologies, able to drive governance and discipline; has track record of delivery
• Business acumen: Strategic problem-solving ability; ability to forecast predictive performance of workstream(s)
• Bias to action: Dives into content and actions needed to drive progress & resolve issues versus solely plan/track 'from the center'
• Works horizontally: Collaborative to navigate across communities in managing interdependent complexities and roadblocks
• Strong communication skills and ability to influence stakeholders
• Promotes culture of empowerment while holding teams accountable

• Office 365 or similar suites
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software

• Bachelor's degree or equivalent experience required. Advanced degree preferred

• Minimum of 10+ years of progressively responsible experience leading complex, multi-stakeholder programs or enterprise transformations

• Preferably 3+ years of change management experience, ideally with organization wide communications and nationwide network of stakeholders

• Experience in a federated environment strongly preferred

• Relevant certifications preferred (not required): PMP, PgMP, ProSci, ACMP CCMP, SAFE, Lean Six Sigma

Compensation Range: Annual base salary range is between $109,000 - $195,000.

This represents the present low and high end of the pay range for this position. This pay range is only applicable to NYC Metro-based employees, on a hybrid schedule. Actual pay will vary based on various factors, including but not limited to experience.

Travel: Yes No

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.

FEATURED BENEFITS:

What We Offer:

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:

Paid Time Off:

GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits:

• Medical and Behavioral Health Coverage

• Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
• Both plans include GSUSA partial subsidy of premium costs
• Dental and vision coverage

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a remote, full-time position. Days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.