DIRECTOR OF EMPLOYER SERVICES - 75896

Executive Service

This position is designated as Hybrid Work, both in office and remote. Frequent statewide travel required. Availability for non-traditional hours (evenings/weekends) during workforce disruption events.

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

Who we are and what we do:

The Tennessee Department of Labor and Workforce Development is a state agency established to promote workforce development and improve workplace safety and health throughout the state.

How you make a difference in this role:

This role is essential to ensuring Tennessee's workforce system responds quickly and effectively to employer needs, especially during workforce disruptions, helping businesses stabilize, retain workers, and recover faster. Has experience in employer engagement, workforce programs, business services, or Rapid Response with strong understanding of workforce systems and employer-focused service delivery and strong leadership, communication, and problem-solving skills.

Job Overview:

The Director of Employer Services provides statewide leadership for employer-facing workforce services, with a primary focus on Rapid Response, Layoff Aversion, and Business Engagement. This role ensures consistent, high-quality service delivery across Local Workforce Development Areas (LWDAs), American Job Centers (AJCs), Business Service Teams, and partner agencies. The Director plays a key role in helping employers navigate workforce disruptions, retain talent, and support economic stability across Tennessee.

Key Responsibilities:

1 Lead and support Rapid Response and Layoff Aversion activities statewide, including employer meetings, mass communications, and onsite events.

2 Oversee tactical implementation of the Business Engagement Plan, ensuring consistent employer service delivery across regions.

3 Coordinate employer services across AJCs, LWDAs, Business Services Teams, and workforce partners.

4 Provide and support statewide training and technical assistance related to employer engagement, Rapid Response, and service standards.

5 Guide strategic use of workforce systems (e.g., Jobs4TN/VOS, EconoVue, Zendesk CRM) to support documentation, reporting, and performance tracking.

6 Monitor performance metrics, identify trends, and support continuous improvement efforts.

7 Ensure compliance with WIOA, federal and state regulations, CFGs, and TDLWD priorities.

8 Collaborate with internal and external partners, including Workforce Services, UI, Communications, and economic development partners.

9 Frequent statewide travel (40%) required.

10 Availability for non-traditional hours (evenings/weekends) during workforce disruption events.

Minimum Qualifications:

• Bachelors degree in workforce development, business, public administration, or a related field (or equivalent experience).
• Experience with Rapid Response and Layoff Aversion initiatives.
• Experience delivering training or technical assistance. Familiarity with workforce data systems and CRM platforms.
• Experience in employer engagement, workforce programs, business services, or Rapid Response.
• Strong understanding of workforce systems and employer-focused service delivery.
• Strong leadership, communication, and problem-solving skills.
• Frequent statewide travel (40%) required.
• Availability for non-traditional hours (evenings/weekends) during workforce disruption events.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.