Credit Desk Specialist

Communicates with collection agencies and attorneys with a focus on maintaining updated
records for files placed and recovering the overall accounts receivable placed through
outbound calls and written communication
* Makes regularly scheduled collection calls on all account balances with outside agencies and
attorneys. Meets or exceeds daily required number of contacts
* Maintains a system of follow-up to ensure the collection agencies and attorneys follow
through with their promises.
* Enters clear and concise system notes pertaining to all efforts for all assigned accounts so
that a collection history is maintained
* Displays a thorough knowledge of service, extras and repair documentation, including billing,
insurance certificates, contracts, lien wavers, etc
* Reads and understand contract language and uses this knowledge in negotiations with
collection agencies and attorneys as contracts will dictate payment terms and conditions
* Prioritizes multiple and changing responsibilities while being organized and detail oriented
with a commitment to superior customer service
* Monitors accounts for potential accounts that will not be recoverable
* Coordinates monthly conference calls with district personnel to review accounts placed with
collection agencies and attorneys.
* Meets or exceeds financial targets
* Files and tracks property liens and creates collection files for legal action.
* Resolves all unclaimed property items assigned
* Submit refund request into the system along with verifying the accuracy of the request and
completing the final refund steps once the check is received.
* Resolves customer disputes through contract review, negotiation, and escalation.
* Communicates interdepartmentally to achieve financial results.
* Performs other duties as assigned.
* Some travel may be required.

Bachelor's degree in a Business Discipline is preferred.
* Associate degree with 1-2 years of previously noted experience.
* Minimum 2 years credit and collections, accounting, and/or customer service.
* Account Management experience is preferred.
* Experience using SAP is preferred.
* Working knowledge of Microsoft Word and Excel is required

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.