Patient Care Coordinator Manager - Neurology

Inova Center of Personalized Health is looking for a dedicated Patient Care Coordinator Manager to join the team. This role will be full-time day shift from Monday - Friday, 8:00am - 5:00pm, On-Site Role

The Manager of Patient Care Coordination facilitates and oversees the complex care plan and delivery of healthcare services for patients throughout the continuum of care. Acts as an advocate for the welfare and appropriate utilization of services for patients. Provides effective and timely referral management support to patients based on individualized needs. Serves as an advisor by providing emotional support, counseling, clinical education, resources and expert guidance to patients and families to promote their ability to understand and participate meaningfully in the healthcare process and personal decision making.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Patient Care Coordinator Manager Job Responsibilities:

• Identifies appropriate patient care opportunities for patients and determines patients' eligibility for prevention and diagnostic/clinical treatments. Collaborates with the multidisciplinary team to address patient questions about the care process and treatment options.
• Develops individualized patient care for patients seeking treatment by facilitating appointment scheduling, assisting with referral the process and providing information and advocacy to patients throughout care process.
• Follows the workflows required by the health information systems used to identify, monitor and document the care management of patients through the entire healthcare continuum including primary, secondary and tertiary care.
• Works in partnership with community-based organizations to improve the continuum of care for specific patient populations.
• Provides effective and timely referral/transition management support to patients based on individualized needs.
• Serves as a Liaison to community services for individuals looking for screening, diagnostic treatment and/or support services.
• Provides seamless transitions, utilizing the entire continuum of care, by designing and implementing a transitional plan that facilitates patients' movement to the next level of care.
• Educates patients, families, caregivers and members of the healthcare delivery team regarding treatment options, community resources, insurance benefits, self-care management and other matters to facilitate timely/informed decision making throughout all phases of the continuum of care.

Minimum Qualifications:

• Experience - 3 years of progressive experience with care or disease management to include coordinating patient care and population health programs.
• Education - Bachelor's in social work (BSW) or bachelor's in health, human social services, or related field.

Preferred Qualifications:

• Bilingual proficiency in English and Spanish, with the ability to communicate complex medical information clearly and compassionately to diverse patient populations.
• Experience in neurology, or neurorelated patient care settings, with strong familiarity in supporting patients with neurological conditions and coordinating neurodiagnostic or neurotreatment services.
• Demonstrated experience in community outreach, including developing partnerships with communitybased organizations, conducting patient education, participating in health fairs, and engaging with underserved or highrisk populations.
• Prior leadership or supervisory experience in clinical coordination, patient navigation, case management, or interdisciplinary healthcare setting.
• Strong understanding of care management across the healthcare continuum, including primary, secondary, and tertiary care environments
• Experience working with EMR/EHR systems and managing workflows for care management, patient tracking, and documentation.