Account Manager

Note: This is a hybrid role requiring 3 days onsite in San Bruno, CA

Aquent is partnering with a global eCommerce giant that is revolutionizing the digital shopping experience. We are seeking a high-energy Account Manager to join a specialized pod of 5 other Account Strategists on the Toys team. You will act as the vital link between business units and creative production teams, ensuring that creativity meets commerce at a massive scale.

What You'll Do

Relationship & Stakeholder Management

• Serve as the primary point of contact for business decision-makers, cultivating robust long-term partnerships.
• Act as the "linchpin" between business units and creative teams to ensure service delivery meets (and exceeds) expectations.
• Manage conflict and lead issue resolution efficiently when project challenges arise.
• Identify opportunities for business growth, additional support, and service expansion.

Project & Workflow Oversight

• Guide teams through the end-to-end creative and production process.
• Manage content calendars and monitor seasonal business needs to inform large-scale creative campaigns.
• Ensure project schedules are clearly communicated, understood, and strictly adhered to.
• Develop and document standardized protocols to ensure a premium experience for all stakeholders.

Quality & Strategy

• Collaborate with Creative Directors to audit final output, ensuring all imagery meets brand standards.
• Review major deliverables (strategic briefs, style guides, test imagery) prior to final delivery.
• Provide feedback to management on personnel allocation and workflow optimization.

• 
  Education: Bachelor's degree or equivalent industry experience.
  
• Experience: 2+ years in account management or client services within a creative production environment or media agency.
• Tech Stack: Proficient in MS Office (Excel, Word, PowerPoint) on Mac or PC.
• Soft Skills: Exceptional leadership, interpersonal communication, and the ability to multitask in a high-volume environment.
• Integrity: A high level of ethics and a commitment to quality standards.

1. 
   Strategic Retail Media Expertise: Proven experience driving strategy on high-level retail media accounts.
   
2. Client-Facing Professionalism: Exceptional ability to manage stakeholders and handle objections with a solution-oriented mindset.
3. Sales Synergy: Direct experience collaborating with sales teams to align creative output with revenue goals.

• 
  Experience managing accounts valued at $1M+.
  
• A track record of building and implementing long-term strategic creative plans.
• Deep understanding of production workflows.

The target hiring compensation range for this role is $44.90 to $55.44. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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