Admin Associate III - Temporary

As an Administrative Associate in Technical Support, you will place orders in SAP to support Technical Support replacements and troubleshooting activities, ensuring timely shipment to customers and field staff. You will also manage the return of instruments and products using SAP and other systems. Approximately once per month, you will support on-site customers by coordinating lunches and travel arrangements. In addition, you will handle a variety of administrative responsibilities, including reviewing and routing letters for approval and managing office supplies and related orders.

Technical Support and Training Center at BioRad

The BioRad Technical Support and Training Center in Parsippany, New Jersey supports on-site customer training for BioRad Immunohematology platforms. This location also provides Technical Support phone coverage, maintains Product Support and Training laboratories, and hosts internal training sessions. Our team works collaboratively to support all of these functions at the Parsippany site.

How You'll Make An Impact:

• Deliver excellent customer service to internal and external customers during training sessions
• Provide high-quality support to internal customers placing orders through official systems or requesting items available at the New Jersey office
• Guide internal customers through the proper routing of official correspondence
• Provide on-site support for office operations, including ordering and maintaining office supplies, receiving shipments, and general administrative tasks
• Contribute to process improvement initiatives focused on enhancing workflow, efficiency, and documentation
• Document messages from customers for Technical Support in times of low staffing, using Microsoft Dynamic 365 and SalesForce.com.

What You Bring:

The most important qualities for success in this role are strong customer service skills and a willingness to learn. The ability to quickly learn new tasks and adapt to changing priorities is essential.

• High School Diploma or Equivalent
• 3-5 years of customer service experience with strong verbal and written communication skills preferred
• 3- 5 years of experience with SAP required
• Exellent time management skills
• Proficiency in Microsoft applications, including Outlook, Word, and Excel
• Experience with Salesforce.com, DocuSign, Power Automate, and Teams Agents is a plus

Compensation: The estimated hourly range for this position is $25.19 to $36.83 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it.