Communications Supervisor

Responsible for providing overall supervision and leadership for the 911 Communications staff to ensure quality performance of general functions within the Emergency Communications Center.

Salary: Depending on qualifications and experience

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor and evaluate emergency call response and dispatch activities to correct deficiencies and maintain adherence to policies/procedures of the assigned personnel.

• Coordinate activities by scheduling work assignments, setting priorities, and directing the work of the staff.

• Conduct quality assurance reviews of emergency calls in accordance with established directives and guidelines.

• Plan and coordinate in-service and on-the-job training to improve the overall performance of the staff.

• Identify and resolve telephone and computer system malfunctions as they may arise.

• Perform duties of a Public Safety Dispatcher as needed.

• High School Diploma or General Equivalency Diploma (G.E.D.)

• 2 years related experience

• 1 year experience in a leadership role

• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/ Experience:

• 6 months advanced training or coursework past the high school level

• 2-4 years experience as a Public Safety Dispatcher

• 1 year experience in a leadership role in a communication or dispatch center

• General knowledge of telecommunications equipment operation and functions

• Considerable knowledge of each section of a Computer Aided Dispatch (CAD) system (911, fire dispatch, police dispatch)

• Considerable knowledge of law enforcement practices and situations Skill in coordinating mental, manual and visual activities simultaneously

• Skill in projecting authority and interacting in harmony with other employees in a confined environment

• Skill in recording and organizing data from a variety of sources at the same time

• Skill in the use of a wide variety of computer applications including Microsoft Office Skill in interpreting and appropriate application of statutes, ordinances, codes, and policies

• Skill in responding to and applying established procedures and policies for emergency situations and directing the work of others in emergency conditions

• Ability to multitask and demonstrate appropriate judgment on the spot

• Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies

• Ability to provide leadership and motivation and hold team accountable for actions

Licenses and Certifications

• Basic Telecommunicator Proficiency-TCLEOSE (Texas Commission on Law Enforcement Officer Standards and Education) required

• Medical Priority Emergency Medical Dispatch (EMD) license and certification required

• Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification

• Texas Law Enforcement Telecommunications System (TLETS) Operator certification required CPR Certification