Mortgage Servicing Representative

Position Title: Mortgage Loan Servicing Coordinator

Business Unit: Mortgage Administration

Reports to: Supervisor of Mortgage Loan Servicing

Position Overview:

This position is primarily responsible for assisting the Mortgage Loan Servicing by training, analyzing, evaluating, documenting and closing Mortgage requests generated through calls, emails and branches. The incumbent performs various duties to meet the needs of customers and achieve customer service goals. The incumbent complies with established operating policies and procedures, communicates with appropriate personnel, responds to inquiries or requests for information, maintains appropriate records and provides assigned reports. The incumbent is the subject matter expert.

Primary Responsibilities:

Serves as the subject matter expert for the assigned team. Responsible for assigning daily functions of Mortgage Servicing Representatives and facilitating daily work flow to ensure deadlines are met.

Provides support to co-workers in all areas relating to questions and processing issues. Provides support to management.

Supports management and Mortgage teams, escrow, insurance, taxes, and customer care, by assisting them to train, analyze, evaluate, document and close their Mortgage requests. Discusses Mortgage inquiries, documentation and processing issues providing direction and solutions to issues.

Provides service to customers of the bank with respect to mortgage products and services. Provides help to customers with specific inquiries or service problems.

Prepares and maintains accurate records of production volumes. Provides reports to management monthly or as requested.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Ability to work and multi-task in a fast paced environment

Detail-oriented

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Intermediate Level

Working knowledge of Mortgage Loan Servicing policies and procedures impacting taxes, escrow, insurance and customer care.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.