WUNC Listener Services Associate

8:00 am - 5:00 pm, Monday - Friday. Some evening, weekend and overtime work may be required.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

WUNC Radio provides quality news, information and entertainment programming to a broad listening audience that includes North Carolina, the United States and the world. WUNC serves North Carolinians from Greensboro to the Outer Banks through a network of ten stations.

The Listener Services Specialist position is multifaceted and requires a blend of solid administrative and customer service skills to effectively manage WUNC's main phone line. As the front line communicator, this role requires a professional demeanor while interacting with WUNC listeners, donors, guests, visitors, vendors and staff. Phone calls, emails, mail and in-person guests and visitors are station specific and require the position to effectively control the tone of communications moving forward in all aspects of contact. The incumbent must be knowledgeable regarding the areas of donor related topics, programming, fundraising, organizational composition, and station events. It is of the utmost importance to safeguard the confidentiality of departmental or office administration by exercising discretion in dispensing information to listeners, donors, guests and staff.

This position is responsible for providing a variety of services such as responding to inquiries; investigating gift issues; resolving donor concerns; maintaining and ensuring the data integrity and security of two databases; maintaining donor communications; participating in long-range planning; preparing required reports; planning and carrying out special projects which require analysis, evaluation, and interpretation; coordinating the daily office workflow; providing administrative support as needed; representing supervisor in delegated duties or routine matters; providing ongoing office equipment support; communicating policies or procedures to staff; providing input into planning and policy development; and working jointly with Development department to advance the station's fundraising and development strategies. The incumbent must be motivated, organized and take initiatives to independently complete work in a thorough and precise manner with accuracy, speed and efficiency. Work requires considerable analytical skill and the ability to plan and coordinate tasks to completion.

The Listener Services Specialist plays a pivotal role in the station as he/she must effectively communicate and collaborate across all facets of the organization and is highly responsive to the listeners in its daily operations management. These factors ultimately contribute to a consistent and quality listening experience for WUNC audience members as this position is instrumental in connecting critical components which establish favorable programming in news, cultural and entertainment contents. WUNC operates across half of North Carolina's 100 counties, and this position serves a vital role in listener and donor relations.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

* Being an attentive listener is highly preferred as this position must be knowledgeable about WUNC's on-air programming and be able to respond to donor inquiries and questions regarding historical and current broadcasts.
* Possess the ability to maintain awareness and control while expressing emotions appropriately, maturely and thoughtfully during verbal and written interactions with donors, listeners, guests, on-site visitors, vendors and staff.
* Possess knowledge in the areas of nonprofit fundraising, gift processing, data management with individual and mass record updates and building and running queries and reports.
* Strong computer skills with proficiency in Microsoft Office products (Word, Excel, Outlook), search engines, and social media platforms
* Possess the ability to function independently with minimum or no direct supervision in performing tasks.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.