Director of Clinic & Physician Services (Retail Product Lines)

This role partners closely with system-wide clinical and retail-oriented service lines (e.g., plastics, dermatology, optical and other consumer-facing programs) to support operational excellence, growth initiatives, and strategic alignment across the organization.

• Location: Janesville, WI

• Schedule: Full-time, exempt leadership position. Typical hours are Monday through Friday, standard business hours. May requires additional hours based on operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide operational leadership and strategic oversight in collaboration with clinical and retail-integrated service lines (e.g., plastics, dermatology, optical, and other consumer-focused programs), adapting to changing service line priorities and growth opportunities across the system.

• Responsible for clinical outcomes, financial performance, patient satisfaction scores for the assigned clinic(s) and product line(s).

• Recruits, trains and evaluates management and supervisory staff.

• Develops, implements, and evaluates clinic policies, goals, and objectives to ensure delivery of quality care, efficient operations and compliance with regulations of all regulatory agencies so that the Mercyhealth Mission, Vision and Values are fulfilled.

• Participates in the development and modifications of clinic and product line programs.

• Interprets and enforces department and institution policies.

• Participates in the development and modifications of clinic and product line program.

• Participates in appropriate clinic and health system committees.

• Investigates and resolves complaints or refers unusual problems to superior.

• Works closely with Vice President in developing and implementing strategic policies.

• Maintains continuing development and implementation of clinic and product line QA & I program.

• Participates in analysis aimed at key initiatives and projects for assigned product line(s).

• Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in Business Administration or related field.

• Master's degree in Business Administration or Health Care Administration preferred.

• Three to five years of pervious group practice management experience.

OTHER SKILLS AND ABILITIES

• Excellent interpersonal/communication skills.

• Excellent analytical and problem-solving skills. Strong planning and organizational skills.

• Computer experience.

LEVEL OF SUPERVISION

Directs Clinic Manager, Clinic Team Leaders and Supervisors who supervise Clinic Staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women