Donor Site Representative

Summary:

This position ensures that blood collection goals are met by checking in arriving donors and recruiting donors to our donor centers for future appointments. Acts as a site greeter, building relationships with the donors in the donor site's geographical area. Provides excellent customer service to donors and guests.

Location: Primarly work location will be Maple Grove Donor Center (training will be at St. Paul Donor Center)

Schedule: Typical scheduled Tuesday - Saturday: Tues 9am - 5:30pm, Wed and Thur 11am - 7:30pm, Fri and Sat 7am - 3:30pm

Job Responsibilities:

Calling donors - Calls appropriate donors based on inventory needs. Understands minimum requirements for donor recruitment and donor deferral guidelines. Uses assertive communication to secure appointments. Participates in programs to increase donor base, such as cold calling to bring in new donors, lapsed donors, and frequency campaigns. Meets individual and team goals to complete a minimum number of appointments per hour, dials per hour and maintain a high percentage of donors scheduled to show up for their appointment.
1. Appointments - Scheduling, canceling, and rescheduling donor appointments. Reminds donors of upcoming appointments and places calls to donors who do not cancel or show up for their scheduled appointments.
2. Data entry - Maintains accurate donor files and fills out appropriate forms.
3. Greeter - Greets donor upon arrival, directs donor to sign in and read required pre-donation materials, and asks donor to setup their next donation appointment.
4. Assists with opening and closing duties.
5. Trainer of new and current staff - Aids in training of new and existing employees. Provides coaching and assists in problem solving for new and current staff.

The hourly rate for this position is $19.93/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Education:

High school diploma or equivalent

License:

Valid Driver's License

Other:

Minimum 1 year experience in telemarketing and/or customer service

Ability to organize and prioritize

Basic computer, typing skills and math skills

Excellent interpersonal communication skills

Accurate oral and written communication skills

Persuasive sales skills

Ability to read and interpret SOPs

Ability to work independently and meet deadlines

Willingness to follow direction

Problem solving abilities

Founded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit mbc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.