Reservations and Leasing Coordinator- Bryant Real Estate- Wrightsville Beach

Essential Functions of the Position

• Maintain a knowledge of all current and future available properties.
• Greet and assist all vacation guests, prospective and current residents, and owners.
• Complete all processes for entering reservations, adjusting reservations, or canceling reservations.
• Assist with move-ins, move-outs and rent receipts for annual residents.
• Explain lease and all appropriate addenda to new residents.
• Review guest contracts to update reservations and process payments.
• Compiles and processes applications for approval as necessary for annual tenants.
• Explain contract and company policy to all prospective vacation guests.
• Shows properties to prospective guests and tenants.
• Assists with resident relations.
• Accepts and completes Notice to Vacate forms.
• Providing exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
• Other duties as assigned.

Knowledge & Skill Requirements

• Ability to work effectively and in a fast paced, constantly changing environment.
• Solid multi-tasking skills along with the ability to meet deadlines.
• Willingness and ability to work weekends and holidays as the business requires.
• Excellent verbal and written communication skills.
• Professional appearance along with a positive attitude, be a team player and be willing to learn.
• Strong critical thinking skills.
• Working understanding of Microsoft Excel and pivot tables is a plus.
• Prior experience with vacation rental software Track or AppFolio is a plus.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8-hour shifts and 40 hours per week
• On call
• Weekend availability

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