IT Project Manager (IT@JH Research IT Solutions)

The IT Project Manager will be responsible for managing projects and ensuring the delivery of quality outcomes. This role requires collaboration across Johns Hopkins University and Medicine, engaging with faculty and other investigators, leadership, and both technical and non-technical staff. The Project Manager will provide structure and organization to the portfolio of work related to Research IT Solutions by organizing meetings, structuring project work, driving tasks forward, identifying and mitigating risks, tracking significant milestones, and communicating project status to stakeholders.

Additionally, the Project Manager will support project documentation, including the development of business cases, project charters, and status reports. They will manage individual projects and organize tasks using appropriate methodologies and tools, closely coordinated with other partner units across IT and other research support units. The candidate will track projects within the Research IT Solutions portfolio, closely collaborating with the Research IT Solutions leadership to document and communicate the unit's roadmap, achievements and opportunities.

The role involves managing projects that are high-profile and span multiple organizations. These projects will focus on advancing IT@JH managed software and infrastructure, encompassing various data storage and analytics platforms, both cloud-based and on-premises. The unit employs diverse project management methodologies, such as Kanban and Scrum, and utilizes tools like JIRA and ServiceNow for task and ticket tracking. The portfolio is dynamic and includes a mix of smaller, less complex projects as well as larger, highly complex initiatives, which may vary in duration from short-term to multi-year efforts. The candidate will need to engage with individual contributors and leaders across various roles and levels within the University and Medicine organizations.

Specific Duties & Responsibilities

Strategy/Leadership

• Collaborate with and frequently lead other technical experts, architects and subject matter experts to contribute to the technical success of technology projects for the organization.
• Engage key project stakeholders to ensure the project is trending towards success.
• Work independently and frequently oversee the work of others.
• Provide project oversight for adherence to institutional standards and guidelines for security, project management, continuous service improvement, and customer service.
• Develop improvement processes for operational use by the team to ensure successful completion of a project or IT process.
• Maintain knowledge of current trends and developments in the field.
• Maintain IT effectiveness and efficiency by helping to define, deliver, and support strategic plans for implementing technology.
• Build and maintain relationships through positive interactions.

Project Management

• Develop comprehensive project plans that merge customer requirements with IT goals and coordinate resources during all project phases, from initial deployment plans through implementation.
• Communicate proactively with all resources to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Coordinate resources, both internal and external, to ensure project success.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Establish project timeline with appropriate stakeholders. Manage project to achieve approved timeline.
• Integrate multiple cross functional processes and disciplines to meet business and technical requirements by bringing perspective from all architecture domains (process, system, application information, data, and security).

Planning and Innovation

• Create an organized plan that achieves the goals and objectives of the project and aligns with the overall IT strategy.
• Work with the key stakeholders to set timelines and expectations for project milestones.
• Work with the project sponsor and virtual project team to determine the scope of work and available resources.
• Develop innovative processes and solutions to resolve project barriers.

Analysis and Documentation

• Produce high-quality documentation that meets Johns Hopkins standards and is appropriate for its intended audience.
• Develop and maintain project documentation to include project proposals, charter, scope document, test scenarios, project schedule, and test plans, etc.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Perform detailed analysis of core implementation tasks using data-driven decisions.
• Develop measurable metrics to ensure the project continues to stay on task and on time.
• Other duties as assigned.

• Bachelor's Degree.
• Six years of related work experience with computer systems and applications, including two years of direct project management experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Proficient user of JIRA, ServiceNow, Confluence, and Office 365 Suite.
• Experience managing research IT projects including improving user experience.
• Project management proficiency through years of experience managing projects with a variety of types and complexity.
• Experience working in a highly decentralized, consensus-driven environment, such as an academic institution.
• Experience with establishing and growing collaborative partnerships, with excellent listening and follow-up skills.
• Strong communication skills, both written and verbal, with the ability to translate technology concepts to non-technical audiences, and motivating teams to accomplish projects goals.
• Ability to communicate honestly and transparently with all levels of an organization while maintaining professionalism and respect, including in the face of project issues or changes.
• Must be well-organized, detail-oriented, a self-starter and a proactive problem solver, with an eye to preventing issues early, and identifying alternative / mitigation approaches.
• Ability to effectively navigate and drive multiple priorities and balance conflicting or changing demands.
• Proven success meeting project deadlines, budgets, and timelines while keeping tracking documentation up to date.
• Must embrace and advance Johns Hopkins' commitment to the dignity and equality of all persons, inclusive of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, and veteran status.

Classified Title: IT Project Manager
Job Posting Title (Working Title):IT Project Manager (IT@JH Research IT Solutions)
Role/Level/Range: ATP/04/PG
Starting Salary Range: $99,800 - $175,000 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status:Exempt
Location: Remote
Department name: IT@JH Research IT Solutions
Personnel area: University Administration