Client Service - Product Manager, Associate - Asset Management

Goldman Sachs Asset Management Division

As one of the world's leading asset managers, our mission is to help our clients achieve their investment goals. To best serve our clients' diverse and evolving needs, we have built our business to be global, broad and deep across asset classes, geographies and solutions.

Goldman Sachs Asset Management (GSAM) is one of the world's leading asset management institutions. GSAM delivers innovative investment solutions on a global, multi-product platform. In addition to traditional products (e.g. Equities, Fixed Income) our product offering also includes Hedge Funds, Private Equity, Fund of Funds, Quantitative Strategies, Fundamental Equity and a Multi-Asset Pension Solutions Business. Software is engineered in a fast-paced, dynamic environment, adapting to market and customer needs to deliver robust solutions in an ever-changing business environment.

Your Impact

As a Product Manager for Client Servicing platforms, you will be instrumental in driving the strategic vision and execution of products that significantly scale GSAM's Third Party Wealth and Institutional business growth. You will lead the end-to-end strategy and execution for critical client servicing capabilities, from seamless client onboarding to robust account management. Collaborating closely with key stakeholders across Client Service, Engineering, Sales, Operations, and Investing teams, you will translate complex business challenges into innovative product solutions, ensuring the delivery of a best-in-class client service experience. Within an agile development framework, you will strategically prioritize the product backlog and refine requirements to accelerate delivery and maximize value. You will play a pivotal role in broader departmental initiatives, driving the expansion of our internal and external digital presence and ensuring our platforms are scalable and future-proof to meet evolving client needs.

How You Will Fulfill Your Potential as a Product Manager

• Support and execute the strategic feature development, collaborating with engineering and design to deliver exceptional client service experiences.
• Conduct in-depth user research and engage with platform stakeholders to validate product opportunities, gain deep insights into user needs, and align with key business objectives (OKRs).
• Strategically prioritize the product backlog, leveraging stakeholder feedback, domain expertise, user insights, and market research to make informed trade-offs across new feature development, platform investment, and optimization strategies (build, buy, or borrow).
• Utilize quantitative and qualitative data, including user feedback, to drive and refine product strategy.
• Collaborate with subject matter experts, engineers, and designers to articulate clear user stories and acceptance criteria.
• Cultivate strong, collaborative relationships with business, engineering, and design teams, fostering an environment of psychological safety, transparent communication, and collaborative problem-solving.
• Proactively identify and effectively manage risks and dependencies across the product lifecycle and program.
• Lead the successful training and rollout of new features, employing a high-touch approach with users to drive adoption and gather critical feedback for continuous improvement.
• Continuously monitor industry trends and emerging technologies to proactively identify and capitalize on new product opportunities.

Basic Qualifications

• 3-5 years of Product Management experience within financial services technologies.
• Understanding of Alternative Investments, Retail and Institutional SMAs and their respective client journeys.
• Exceptional written and verbal communication skills, with a proven ability to effectively engage, influence, and build consensus among both technical and non-technical stakeholders.
• Comprehensive experience across the entire product development lifecycle, including inception, analysis, design, review, testing, and deployment, leveraging agile development methodologies.
• Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders and diverse business audiences.
• Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements.
• Demonstrated success in managing complex projects across cross-functional teams, leveraging a strategic and innovative mindset to lead project working groups, facilitate discussions, gather critical data, and drive creative solutions to complex business challenges.

Experiences that will help you thrive

• Demonstrates a strong client-centric and product-driven mindset, with a proven ability to collaborate effectively with key stakeholders to strategically define and deliver innovative products and features.
• Creative and self-motivated leader with an analytical mindset who can multi-task to solve difficult technical problems under time pressure and with resource constraints.
• Demonstrated ability to bring clarity to ambiguous, open-ended problems, establishing clear paths forward, communicating strategic plans, and driving measurable progress.
• Possesses a deep commitment to ensuring system scalability, optimizing performance, and maximizing throughput to handle increasing business volumes.
• Advocates for and implements best practices across the product lifecycle, ensuring adherence to high standards across coding, testing, debugging, and implementation phases.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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