IT Systems Analyst II, EpicCare Ambulatory

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Level II IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily EpicCare Ambulatory. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

• Translates practice and specialty workflows into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable).
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Education & Experience:

• 3 years of experience in applicable business area (clinical, operational or IT systems support).
• BA/BS degree or equivalent.
• 5 years of experience working within Information Technology implementing and supporting applications, preferred.
• Experience working in a healthcare environment, particularly infection control, clinical informatics or healthcare IT, preferred.
• Experience with regulatory reporting and regulatory requirements in applicable clinical area, preferred.

Knowledge, Skills & Abilities:

• Ability to obtain relevant IT or healthcare certifications for the role.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.