Business Strategy Principal

Provides leadership in the evaluation of strategic objectives, formulation of strategic direction, and influences decision making based on assessment of business trends and data analytics.

Summary

• Manages service narrative and executive communication, with particular focus on presentation and communication to the Transformation Office (TO), Customer Experience Steering Committee (CESC), ExCom, Board of Directors, and other executive stakeholders. Develops analytical outputs and measurements into nuanced communications while providing necessary context and education on operational and service details.

• Helps develop strategies for service improvement and goal-setting with focus on big rock opportunities. Helps translate strategies into pods and initiatives in the DRIVE Service Excellence domain.

• Develops training documentation and change management communication for changes in service measurements and tools, including new metrics and new reports.

Essential Functions

• Plans, organizes, and develops recommendations grounded in deep understanding of the business, industry and market trends, consumer behavior, customer segments, and competitive strategy.

• Predicts changes in the current market and summarizes insights from proprietary and third-party data and information to create distinctive insights.

• Develops and implements complex business analyses, manages business case development, and business-at-risk assessments. Develops research methodologies to understand key strategic issues, identifies data sources (internal and external) and develops complex opportunity models using statistical and business intelligence (BI) tools.

• Develops strategic frameworks and manages processes to build business scenarios using strategic thinking and decision science analysis.

• Provides a point of view on key strategic issues across major dimensions of the business - commercial, operations, customer segments, technology, etc.

• Engages with leadership teams/key stakeholders on identified priorities supported with clear fact based recommendations and provides actionable insights to leadership teams to recommend course of action.

• Provides thought leadership to cross-functional teams working on strategic initiatives and acts as an internal consultant to senior management.

• Takes responsibilities to manage external consulting engagements with industry experts and takes on coaching and mentoring roles.

• Perform other duties as assigned.

Minimum Education

Bachelor's Degree in a quantitative business field or closely related technical specialized field of study.

Minimum Experience

Seven (7) years related work experience.

Work experience in functions focused on strategy development, competitive, customer, and industry analysis, market research, analysis of product performance, and support of corporate development/strategic value assessment activities.

Experience of supporting strategic assessments that are transformational in nature.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Demonstrated business acumen including understanding the impact of technology trends on business.

Strong communication and presentation skills, problem structuring and problem solving skills.

Strong quantitative and analytical skills, including experience in databases, business intelligence (BI) tools, MS Office products and data modeling.

Strong human relations skills.

Preferred Qualifications:

Pay Transparency: Compensation Grade FEC_E28

Pay: Memphis, TN: $8,452.14/mo - $14,368.63/mo Pittsburgh, PA: $8,896.99/mo - $15,124.88/mo

Additional Details: This position will be hybrid in Memphis, TN or Pittsburgh, PA candidates must live within a 50-mile radius. Employees will be required to work at a FedEx office location up to several times per week.This position may be eligible for relocation assistance.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)