Principal Digital Product Designer

Leads design strategy across a portfolio of products or a critical user journey, blending systems thinking with strong execution. Drives cohesive, scalable experiences across teams while elevating design quality, influence roadmap prioritization, and ensuring that design decisions align with user needs and business goals.

Essential Functions

• Defines design strategy and north-star experiences for a platform or major product area.

• Leads cross-functional discovery and strategic alignment sessions.

• Partners with product and engineering leadership to drive holistic customer outcomes.

• Evolves and scales design systems, patterns, and tooling infrastructure.

• Mentors senior and mid-level designers; raises the bar on quality and consistency.

• Generates and obtain support for innovative ideas based on market dynamics, customer feedback, and technology trends.

• Collaborates with researcher, other designers, and product managers to identify and execute solutions that improve the user experience.

• Build positive cross-department relationships with peers and leadership. Actively facilitates alignment across organizations, seeks different perspectives,and incorporates those into their work/solutions

• Assumes primary leadership for multiple large/complex cross-functional initiatives simultaneously, owning and delegating tasks appropriately and overseeing the working team.

• Set OKRs and KPIs for initiatives and leads action towards, and reporting on them, while ensuringteam members do the same.

• Performs other duties as assigned.

Preferred Qualifications

Strong strategic influence, systems-level thinking, collaboration, communication, and analytical skills. Skilled in balancing user needs with technical feasibility and business impact. Demonstrated experience with design, wireframe and prototyping tools, such as Adobe Creative Suite, Figma. Proven ability to create and use journey maps to inform strategic design decisions. Portfolio demonstrating end-to-end UX work, including problem framing, research, journey mapping, wireframing and visual design.

Minimum Education

Bachelor's degree in business or related field. In lieu of a degree, nine (9) years of practical experience may offset education requirements.

Minimum Experience

Five (5) years in product, UX, or digital design. Experience guiding platform, ecosystem, or multi-surface design. Proven track record designing and shipping large-scale experiences.

Knowledge, Skills and Abilities

Strong strategic influence and systems-level thinking. Skilled in balancing user needs with technical feasibility and business impact.

Job Conditions

Some business travel may be required.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary, information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Memphis: $9,719.96/mo - $16,523.93/mo; Pittsburgh and Plano: $10,231.53/mo - $17,393.61/mo;

Additional Details: This is a hybrid position, applicants will need to work at a FedEx Campus several times a week

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)