Sr Software Engineer, CRM

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

We are seeking a senior software engineer to lead the analysis, architecture, design, development, and enhancement of scalable, secure, and high-performance solutions within Health Plan payer environments. This role requires deep expertise in delivering enterprise CRM solutions supporting Member, Provider, Customer Service, Sales, and Marketing domains. The ideal candidate will have hands-on experience configuring and customizing Microsoft Dynamics 365 (or comparable CRM platforms), developing extensions, plugins, and workflows, and integrating CRM systems with enterprise applications using APIs, middleware, and event-driven architectures.

This role partners closely with IT and business stakeholders to gather and decompose functional requirements, translate them into detailed technical designs, and deliver robust automation, data integration, and interoperability capabilities. Responsibilities include supporting large-scale system migrations, modernization initiatives, and process automation efforts while ensuring compliance with healthcare regulations and industry standards.

The position also requires practical experience leveraging AI/ML-driven capabilities to automate, optimize, and reengineer complex business workflows, including embedding AI services within enterprise systems. Strong business engagement and stakeholder collaboration skills are essential to drive cross-functional alignment and deliver technology solutions that meet evolving healthcare industry demands.

You Will

• Design, develop, configure, and support Microsoft Dynamics 365 CRM (or comparable CRM platforms) for Member, Provider, Customer Service, Sales, and Marketing domains within Health Plan payer environments
• Develop and customize CRM solutions using C#, .NET, plugins, custom workflows, JavaScript, and Power Platform components (Power Apps, Power Automate, Power Pages).
• Architect and implement secure, scalable API integrations (REST/SOAP) between CRM systems and enterprise applications using Azure Integration Services, middleware, and event-driven patterns.
• Lead system integrations leveraging Azure services (Azure Functions, Logic Apps, Service Bus, API Management, Azure AD) to enable interoperability, automation across platforms and third-party applications.
• Design and optimize data models, entities, business rules, and workflows to support complex healthcare payer processes and regulatory requirements.
• Implement CI/CD pipelines and DevOps practices to support automated deployments, code versioning, and environment management
• Analyze business and technical requirements, translate them into detailed technical specifications, and deliver high-quality, scalable solutions.
• Support large-scale system migrations and modernization initiatives, including data migration, environment consolidation, and platform upgrades
• Leverage AI/ML tools and services (e.g., Azure AI, Copilot capabilities, predictive analytics, intelligent document processing) to automate, optimize, and reengineer business workflows
• Develop automation strategies using Power Platform and AI-driven capabilities to reduce manual processes and improve operational efficiency
• Ensure compliance with healthcare industry standards (e.g., HIPAA) and enterprise security best practices in solution design and implementation.
• Collaborate cross-functionally with Product Owners, business stakeholders, architects, QA, and infrastructure teams to deliver reliable, high-performance enterprise solutions.
• Lead and support application testing and release management, including unit testing, integration testing, and user acceptance testing (UAT) for Dynamics 365 CRM and integrated Azure-based solutions. Review and approve deployment packages, validate CI/CD pipeline executions, and ensure successful production releases with minimal disruption
• Develop and deliver technical training for end users and support teams. Support documentation of user guides, and training manuals.
• Manage post-deployment support, gather user feedback, troubleshoot issues, and drive continuous improvements based on operational insights.
• Stay current with evolving healthcare technology trends, regulatory changes, and industry best practices, proactively recommending innovative solutions to improve system performance and operational scalability
• Perform work independently with minimal supervision, demonstrating sound judgment, accountability, and ownership of outcomes
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor's Degree required
• Relevant certifications: Preferred (Microsoft Azure AI Engineer Associate, Azure Solutions Architect Expert, Azure AI Fundamentals)
• 5+ years of related experience working with GPT models and other NLP technologies.
• Experience with cloud platforms, especially Microsoft Azure, for at least 2 years.
• Proven track record of integrating AI solutions into production environments and collaborating with cross-functional teams.
• Technical Expertise - Demonstrates deep proficiency in Dynamics 365 CRM (or comparable CRM platforms), C#, .NET, Power Platform, Azure integrations, and API-based architectures to design secure, scalable, and high-performance enterprise solutions
• Problem Solving & Communication - Applies strong analytical thinking to diagnose complex system and integration issues, translates business requirements into technical designs, and clearly communicates solutions to both technical and non-technical stakeholders
• Healthcare Acumen - Understands Health Plan payer operations, regulatory requirements (e.g., HIPAA), and sales/Marketing, Member/Provider workflows to ensure compliant, efficient, and industry-aligned system solutions
• AI & Automation Mindset - Leverages AI/ML tools, Azure AI services, and automation frameworks to reengineer workflows, optimize business processes, and drive innovation across enterprise platforms
• Collaboration & Accountability - Partners effectively with cross-functional teams, takes ownership of deliverables from design through deployment, and ensures high-quality outcomes aligned with business objectives and timelines.
• Effective communication with both technical and non-technical stakeholders.
• Strong analytical mindset to interpret complex business processes and operational data.
• Proactive in identifying inefficiencies and recommending process improvements
• Excellent organizational and time-management skills to handle multiple priorities.
• Adaptability to rapidly evolving technologies, tools, and business environments.
• Ability to diagnose complex production issues and implement reliable, optimized solutions along with proactively identifying inefficiencies and recommending process improvements.
  

What's in it for you?

• Base Pay Range: $106,200 to $182,983 annually

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)