AUL for User Experience and Services

The University of California, Riverside Library seeks a collaborative, innovative, and user-oriented administrator to fill the position of Assistant/Associate University Librarian (AUL) for User Experience and Services. This role provides strategic vision to optimize the library's physical and digital user experience, supporting the University's priorities in student success, research excellence, and community engagement.

Located an hour's drive to the east of Los Angeles, an hour west of Palm Springs and the Coachella Valley, an hour east of ocean beaches, ninety minutes north of San Diego, and an hour south of mountain ski resorts, UCR is located in an area of dramatic landscapes and rich cultural traditions. The University is a dynamic, aggressively developing land grant research institution dedicated to preparing its diverse student body to be successful competitors in the world marketplace of ideas.

Over the past few years, UCR has accumulated numerous accolades for its achievements. In 2022, it received the following rankings:

* No. 1 public university in the U.S. for social mobility four years in a row - U.S. News & World Report

* No. 1 for Hispanic enrollment among selective universities - Urban Institute

* No. 2 in the country for financial aid - Business Insider

* No. 2 in Entomology research in the world - Center for World University Rankings

* No. 3 in Hispanic STEM graduates in the nation - National Science Foundation

* No. 4 for Pell Grant student performance - Washington Monthly

* No. 9 among public universities for sustainability - Princeton Review

* No. 11 most diverse medical school - U.S. News

* Top 12 public university - Forbes "America's Best Value Colleges"

* No. 14 public university - CNBC "Colleges That Pay Off the Most"

* No. 20 public university - Princeton Review Best Schools for Making a Public Impact

* No. 31 in the world in plant and animal sciences - U.S. News & World Report

In addition, it has attracted faculty with some of the highest academic honors, including:

* 2 Nobel Prize Winners

* 3 Guggenheim Awards

* 4 UC University Professorships

* 11 Fulbright Scholars

* 28 National Academies Members

The UCR Library is a critical partner in preparing UCR's students to be globally competitive while simultaneously preparing them to be transformative leaders in the Inland Empire and beyond. The mission of the UCR Library is no less than to bring the world's information resources to the UCR community and to ensure that UCR students, faculty, and staff have the skills to fully exploit those resources to change the world for the better.

The UCR Library is a team of intensely collaborative, forward-thinking colleagues dedicated to providing exemplary services to our students, faculty, and community members in a rapidly evolving information environment. The successful candidate will be technologically-sophisticated; committed to problem-solving in local, regional, national, and international arenas; able to develop innovative solutions to complex problems; and a dynamic and effective leader.

The UCR Library is comprised of two facilities housing more than 4,900,000 volumes, 1,740,000 electronic books, 120,000 print and electronic journals, and 2,300,000 microforms. The Library provides services to more than 27,000 students and nearly 2,000 faculty and other academics in an institutional environment planning for and experiencing extensive growth. The successful candidate will join an enthusiastic staff of 100, including 36 FTE librarians and 65 FTE staff personnel as well as students, in building a research library of excellence within a dynamic and diverse university ranked among the top 50 in the nation.

The UCR Library is a member of the Association of Research Libraries (ARL). Among the unique collections of the UCR Library is the Eaton Collection of Science Fiction and Fantasy, the Water Resources Collections & Archives, the Rupert Costo Library of the American Indian, the Paul Chou Collection of Chinese history and culture, the George Brown Papers, the Tomas Rivera Papers, and the Inland Empire Memories Initiative.

The UCR Library is an integral part of the University of California library system. With collections totaling 40.8 million volumes, including 4.3 million digitized contents contributed to HathiTrust, UC's more than 100 libraries are surpassed in size on the American continent only by the Library of Congress collection. In addition, UC's California Digital Library (CDL) provides additional support in licensing and discovery, and in applying technology to the development of library collections and services. Organizationally situated within the UC Office of the President, the CDL operates in close collaboration with all UC campuses and their libraries.

Key Responsibilities Include:

Under the general direction of the University Librarian, the AUL for User Experience and Services provides vision, strategic direction, leadership, management, and budgetary oversight for a newly established division called User Experience and Services, which includes Teaching and Learning; Research Services; Access Services; and Cyberinfrastructure. The AUL also leads the strategic development, implementation, and assessment of the Library's user-facing technologies, web presence, and digital scholarship infrastructure:

* As a member of the senior library leadership team, provide strategic leadership and collaborate on policy issues affecting library services, budget allocation, human resources, space planning, communication, development, technology, cyberinfrastructure, and digital initiatives.

* Collaboratively define goals and implement strategic plans for library operations, services, programs, and infrastructure, in support of the University's priorities such as student success, research excellence, and community engagement.

* Develop, implement, and refine programs to enhance information literacy including artificial intelligence (AI) literacy, research data management, and digital scholarship, directly supporting the academic mission of the University.

* Plan, design, and operationalize both onsite and online user services for the University of California Riverside (UCR) Library, which includes but is not limited to: instructional services; research services; access services including circulation, interlibrary loan, and security; web and digital scholarship infrastructure; and user-facing technologies.

* Coordinate and streamline reference and research services across the two libraries: the Tomas Rivera Library and the Raymond L. Orbach Science Library.

* Collaborate with the University Librarian and other senior library leaders on space planning so that the Library's spaces are welcoming and user-oriented.

* Foster partnerships with campus academic units and teaching support organizations to delivery of high impact instructional and research services.

* Serve as a highly-effective communicator with internal and external stakeholders keeping them apprised of the services being provided by the User Experience and Services division, engaging in routine environmental scans of stakeholders' needs, and ensuring that faculty and student teaching, learning, and research needs are kept in the forefront in the decision-making process of the division.

* Serve as a delegate for the University Librarian when requested.

* Represent the UCR Library and provide leadership in local, regional, and national forums, and in system-wide planning for user services and related technologies.

* Participate in general administrative duties, library-wide activities, committees, special projects and library programs; represent the UCR Library on various University of California standing committees and ad-hoc groups.

Appointment depending upon qualifications and experience.

See: Table 27 Assistant and Associate University Librarian, Fiscal Year for the salary range for this position. A reasonable estimate for this position is $117,000 - $200,000. Excellent retirement system, health, and vacation benefits.

Department: https://library.ucr.edu/

* Master's degree in library and/or information science or equivalent.

* Minimum of five years of administrative or leadership experience in an academic or research library, including a minimum of three years supervising professional staff.

* Experience working in and managing a user-facing function, such as reference, teaching and learning, research services, and access services.

* Demonstrated ability to deliver user-centered services.

* Demonstrated success in supporting college students and researchers.

* Effective supervisory skills, with demonstrated ability to listen, mentor and lead.

* Effective communication and collaboration skills.

* Technology expertise in support of teaching and research.

* Demonstrated good judgment and emotional intelligence.

* Strong interpersonal skills with ability to work successfully with a broad range of people from culturally diverse backgrounds.

* A commitment to UCR mission to advance social mobility, student success, research excellence, and community engagement.

* A PhD and/or experience supporting researchers at the doctoral level.

* Experience working in library access services preferred.

* Experience with change management and strategic planning.

• 3-5 required (contact information only)

Please provide contact information for a minimum of three references.

The University of California, Riverside is a world-class research university with an exceptionally diverse undergraduate student body. UCR is a member institution of the American Association of Universities (AAU) and the Alliance of Hispanic Serving Research Universities (HSRU). A commitment to the UCR mission (https://apro.ucr.edu/mission-statement) is a preferred qualification.

We seek to hire scholars who will both advance our research directions and effectively educate our undergraduate and graduate students, while also engaging with University and Professional service activities. Research and teaching statements that are included with application materials are opportunities for candidates to share knowledge, experience, and goals that support the mission of UCR. For more information on UC's criteria for successful faculty, refer to the Academic Personnel Manual (APM) 210 - Criteria for Appointment, Promotion, and Appraisal (https://www.ucop.edu/academic-personnel-programs/_files/apm/apm-210.pdf).

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, State, or local government directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer. A Misconduct Disclosure Survey will be completed through Truescreen, which is the vendor that administers this process for the campus.

For the University of California's Violence and Sexual Harassment Policy please visit:

https://policy.ucop.edu/doc/4000385/SVSH.

For the University of California's Anti-Discrimination Policy for Employees, Students, and Third Parties, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

For the University of California's Affirmative Action and Nondiscrimination in Employment Policy, please visit: https://www.ucop.edu/academic-personnel-programs/_files/apm/apm-035.pdf.