Claims Support Supervisor

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s): Claims Support Supervisor

Employment Type: Full-Time

FLSA Status: Exempt

Location: In-Office

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Summary:

We are looking for a highly capable Claims Support Supervisor to join our team and work from any of the following offices in Houston, TX, Omaha, NE, Rockwood, PA, or Richmond, VA. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability.

The position reports to The AVP of Claims Support based in Houston. This role will manage a team of Claims Assistants supporting Casualty, Specialty and Workers' Compensation Lines of Business.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Successfully supervise and provide training, mentoring, and technical oversight to a small team of Claims Assistants. Management of the team includes:

• Provide technical claim support leadership and direction with a focus on supporting the consistent execution of claims support functions, enhancement/improvement of processes and procedures, and maintenance of operational excellence.

• Ensuring performance objectives and metrics are in place and being met to support and meet department goals.

• Providing direction, leadership and training.

• Managing expenditures for the team to budget / plan.

• Supporting the selection process to hire and retain Claims Assistants that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.

• Acting as a role model, and with sustained positive energy, demonstrating belief in, and commitment to, the values of Argo Group. Continuing to build and lead a value-based organization committed to long-term success.

• Assist with oversight of a third-party vendor, SGS, to ensure the clerical tasks assigned to them are completed timely and meet the quality standards in place for our existing staff.

• Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.

• Drives continuous improvement through initiatives involving the employees, processes and technology.

• Perform quality audits of Claims Assistants completed tasks to ensure claims best practices are met in the support area for proper and consistent claims performance and achieving the appropriate financial outcomes.

• As needed completes overflow tasks from the Claims Assistants to ensure all support work is completed timely.

• Occasional work required to be done outside of normal business hours (i.e. after normal close time or on weekends).
  

Qualifications / Experience Required:

• An understanding of management approaches such as work scheduling, prioritizing, and coaching along with substantial knowledge supporting claims functions typically achieved through:

• A minimum of four years experience supporting claims functions, with at least one year of which includes managing people working on site and/or remotely, to meet department objectives; and

• A bachelor's degree from an accredited university. Four additional years of related experience may be substituted in lieu of a degree.

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).

• Independent decision maker - takes full responsibility for making decisions keeping risk and compliance at the center of the process. Makes decisions with data driven tools and information.

• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Thinking with a global mindset first.

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.

• Strong focus on selection - determined to have the right people who do the best job. Has a reputation for his/her ability to identify, attract, and hire talented people.

• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team

• Dedicated to developing talent. Understands and is committed to teaching technical skills and developing people so that they realize their full potential.

• Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for all positions. Empowers others by driving decision-making, authority, and resources to trusted employees and providing stretch assignments.

• Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.

• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.

• Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.

• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.

• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.

• Excellent evaluation and strategic skills required.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.

• Must work independently and demonstrate the ability to exercise sound judgment.

• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.

• Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.

• Proficient in MS Office Suite and other business-related software.

• Polished and professional written and verbal communication skills.

• The ability to read and write English fluently is required.

• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
  

About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.