SHAWOOD Homes Sales Concierge

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

ESSENTIAL FUNCTIONS

Client Engagement & Initial Contact

• Welcome clients with professionalism and warmth, ensuring they feel immediately valued and at ease.
• Engage with clients to understand their needs and introduce them to the SHAWOOD brand story and value proposition.
• Prepare clients for their meetings with the Sales Ambassador, setting the stage for a seamless handoff and exceptional experience.
• Manage Walk In Traffic and register customers for follow up and set future appointments with Sales Ambassadors.

Office & Appointment Management

• Assist with overseeing the day-to-day operations of the sales office, ensuring that it is always organized, professional, and inviting.
• Understand the full appointment schedule for the community and work closely with the Online Sales team on any updates or changes

Support for Sales Process

• Assist the Sales Ambassador in preparing for client presentations by gathering necessary materials, arranging model walkthroughs, and managing follow-up communications.
• Provide insights on client interactions to help the Sales Ambassador tailor their approach and deliver personalized homebuying experiences.
• Maintain a deep understanding of SHAWOOD homes and their design features to provide accurate information during client interactions.

Training & Development

• Participate in ongoing training programs designed to prepare you for eventual promotion to a Sales Ambassador role.
• Learn SHAWOOD's consultative sales techniques, home design principles, and the technical aspects of our high-quality, precision-built homes.
• Engage in shadowing opportunities with the Sales Ambassador to gain firsthand experience in client consultations and sales strategies.

KNOWLEDGE, SKILLS and ABILITIES

Customer Service Excellence:

• Passionate about providing an outstanding client experience from the moment they enter the sales office.
• A natural ability to make clients feel welcomed, valued, and excited about the SHAWOOD brand.

Communication & Organization:

• Strong verbal and written communication skills, with the ability to quickly build rapport with clients.
• Highly organized, able to manage multiple tasks, appointments, and communications with ease.

Sales Support & Growth Mindset:

• Eager to learn and grow within the organization, with a goal of becoming a SHAWOOD Sales Ambassador.
• Able to provide support for the sales process by managing client flow and office operations while developing your own consultative selling skills.

Team Collaboration:

• Work closely with the Sales Ambassador and other team members to ensure a seamless client experience and support the overall sales strategy.
• Proactively contribute to the team by anticipating needs and ensuring a smooth handoff from Concierge to Sales Ambassador.

Core Competencies:

• Passion for Customers: Dedicate yourself to ensuring every client interaction is positive and reflects SHAWOOD's mission to create homes that inspire happiness.
• Excellence: Strive for excellence in your daily responsibilities and aim for continuous improvement through training and experience.
• Integrity & Trust: Represent SHAWOOD with professionalism and integrity, always acting in the best interest of the clients and the company.
• Teamwork & Collaboration: Support your colleagues and work together to ensure that the client experience is seamless and exceeds expectations.

WORKING CONDITIONS

• Passion for Customers: Dedicate yourself to ensuring every client interaction is positive and reflects SHAWOOD's mission to create homes that inspire happiness.
• Working primarily out of the model home/showroom in assigned community
• The ability to work both indoors and outdoors in all weather conditions are required
• Ability to work weekends and holidays is required

PHYSICAL REQUIREMENTS

• This is primarily an active position, which requires the ability to walk, stand and climb stairs in and around homes, models, and properties.
• Must be able to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 50lbs.

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.