Administrative Assistant, Speech Language & Hearing Sciences

This position supports the business operations of Speech, Language, and Hearing Sciences. The position is primarily responsible for assisting the Medical Billing Manager with the coordination of insurance benefits; referral management; maintaining the electronic medical records system; checking in clients; collecting and recording cash receipts; and interacting with faculty clinicians, students, patients, and their families, etc. in our dynamic and fast-paced training clinic.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Answer clinic phones (three incoming lines), including scheduling new and existing audiology patients and speaking with new speech clients from referrals regarding needs, scheduling, paperwork, etc.
• Check in/out patients - duties includes scanning paperwork, noting information, COVID screening, permits, copying documents, updating status on the schedule, appointment preparation follow-up and surfing through the schedule for missing items (referrals, paperwork, insurance, hearing aids, etc.). Processing payments for in-person and telehealth sessions, and assisting walk-ins with questions and/or hearing aid drop offs.
• Updating spreadsheets and sending patient paperwork - Includes "To Be Scheduled Speech", self-pay tracking, managing the electronic paperwork system, and PCP referral fax list.
• End-of-day closeout - credit card, cash, and check payments are verified in the patients' accounts.
• Email communications with admin action required.
• Other duties as assigned.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school diploma and a minimum of 5 years relevant (i.e. clinical) work experience required.

• Experience with HIPPA regulations.
  
• Bilingual (English/Spanish) strongly preferred.