People Operations Lead

Job Responsibilities

• Set operational objectives and deliver high-impact results across the People function by leading end-to-end Workday transaction support, ensuring accuracy and compliance in employee lifecycle events including hires, terminations, promotions, compensation changes, and organizational moves.
• Serve as a subject matter expert in People operations, applying deep functional expertise to optimize Workday processes, strengthen data integrity, and drive continuous improvement across HR systems and workflows.
• Identify systemic gaps and proactively improve, redesign, or implement new methods and processes related to employee lifecycle management, ticketing workflows, reporting, audits, and compliance activities.
• Lead and coordinate audits, ensuring risk mitigation and regulatory compliance while strengthening internal controls and operational rigor.
• Own the strategic management of the Workday Help ticketing system, influencing stakeholders and resolving complex inquiries across Benefits, Compensation, Performance, Onboarding/Offboarding, Immigration, and broader People programs.
• Deliver high-value reporting and workforce insights to business leaders, translating data into actionable information that supports decision-making and organizational effectiveness.
• Oversee employment verifications, employment letters, and unemployment claims processes, enhancing service delivery standards and improving turnaround times through process refinement.
• Lead People team operations for organizational restructures, including managing centralized tracking for involuntary terminations, preparing documentation, and coordinating communications with key stakeholders and impacted employees.
• Support benefits administration and annual open enrollment by enhancing employee experience, streamlining communications, and strengthening cross-functional collaboration.
• Drive execution of annual compensation programs (equity, salary refresh, promotion planning) by managing reporting requirements, ensuring data accuracy, and partnering cross-functionally to implement compensation changes in Workday.
• Partner with the Senior Manager, People Systems and Strategy to conduct end-user testing for new configurations, influencing adoption of improved tools, concepts, and system enhancements.
• Oversee People team vendors and contract lifecycles, lead renewal negotiations, and project manage RFP processes to introduce innovative partners and scalable solutions that elevate People operations.
• Serve as the primary internal point of contact for employee immigration matters, partnering closely with external immigration counsel to coordinate case preparation, documentation, and compliance tracking.

Requirements / Who you are:

• Bachelor's Degree in a relevant field with knowledge of HR practices and procedures.
• 8-10 years of HR experience.
• You have a strong working knowledge of Workday HCM. Greenhouse Recruiting experience is a plus.
• You have relevant experience in a People Operations role driving operational excellence.
• You have strong analytical skills with the ability to interpret data and translate into actionable insight.
• You are great at diagnosing problems, using your critical thinking skills to devise innovative solutions.
• You take initiative, are an independent thinker with a can do attitude and strength in project management.
• You have extensive experience in Workday, Greenhouse, G-Suite including Google Sheets and running google scripts.
• Experience in Ironclad contract management tools is a plus.