Senior Benefits Advisor

Serve as a key resource for employees, retirees, and dependents, providing expert guidance on a broad range of benefits-related matters. Respond to inquiries via phone, email, and scheduled appointments; manage benefits transactions, escalations, and compliance-related processes. Collaborate with internal departments, external vendors, and key stakeholders to ensure efficient benefits administration and superior customer service. This role plays a critical part in supporting NYU employees and retirees by ensuring timely, accurate, and empathetic benefits assistance while maintaining compliance with institutional policies, union agreements, and federal regulations. The incumbent also contributes to process improvement initiatives and knowledge management efforts to enhance the overall employee experience.

Required Education:
Bachelor's Degree

Required Experience:
5+ years related experience in human resources, benefits, compensation, and/or payroll, or equivalent combination of education and experience.

Preferred Experience:
5+ years Experience within a functional area (HR, Benefits, Compensation and/or Payroll). Experience in Higher Education.

Required Skills, Knowledge and Abilities:
Must be fully committed to ensuring the highest level of customer service with demonstrated excellent interpersonal, problem solving, and conflict resolution skills. Knowledge of basic human resources and/or payroll concepts, financial operations, practices, legislation, and procedures. Ability to supervise work processes and train and mentor others. Ability to interpret and effectively communicate policies and procedures to a diverse population, assess urgency, and troubleshoot problems in a deadline-driven environment.

Preferred Skills, Knowledge and Abilities:
Experience with HRIS and/or case management systems (Workday/ServiceNow)

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,000.00 to USD $100,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.