Business Support Specialist

What Makes You a Great Match

Do you enjoy cross-functional collaboration and learning new technical skills? Advantest America, Inc. is looking for someone to join our Customer Support team in Austin, TX coordinating projects for key clients in North, Central and South America. You will communicate with stakeholders in person, via phone, chat and email. Additional attributes that will help you succeed in this role:

• You thrive in an environment that relies on teamwork, while supporting and nurturing your individual strengths.
• You are a natural at making others feel heard and excel at relationship building.
• You take initiative while utilizing all available resources, while at the same time knowing when to consult with managers or peers to break down a difficult problem.
• You have strong critical thinking skills with the ability to easily adapt to shifting priorities and challenges.

Responsibilities:

A Typical Day Might Include

• Coordinate and plan regional installation support to include managing requirements and content gathering for client purchased hardware or services; implement solutions by monitoring project progress; tracking action items and escalating issues to the appropriate authority.
• Implement project plans by managing resource task assignments to meet goals while considering technical and client requirements.
• Support client requests by phone and email by completing tasks such as the documentation of service requests, entering of repair part orders and communicating shipment details.
• Lead or support quote to cash activities to include producing quotation proposals, coordinating third party vendor services, purchase order and deal management.
• Track and document project deliverables and correspondence to ensure compliance with client and business expectations.
• Act as the point of contact for internal stakeholders, ensuring clear and consistent communication for individual project progress.
• Prepare and present written or oral reports and other presentations to internal and external audiences.
• Make timely decisions with the best available information and using appropriate decision-making processes.
• Identify potential issues or process improvements and work with internal teams to discuss and implement solutions.
• Continuously improve product and process knowledge using our self-help and training resources.
• Support change management activities including developing training material and user guides.