Medical Secretary - Community Clinics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Medical Secretary - Community Health Clinics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Holton Wellness Clinic is a community-based site partnering with Lincoln Community Health Center to provide compassionate, high-quality care to individuals and families who may face barriers such as limited insurance coverage, financial hardship, or access challenges. The clinic offers comprehensive, affordable services to a diverse patient population, including insured, uninsured, underinsured, low-income, non-English speaking, and medically underserved individuals, while ensuring coordinated and seamless care within the community it serves.

What you will do:

As a Medical Secretary, provides crucial administrative support to the community clinics, ensuring the efficient daily operation of the clinic. This role is vital in maintaining a smooth workflow for both providers and patients. The Staff Specialist will be the primary point of contact for clinic operations, facilitating communication between staff, providers, and external contacts, while ensuring all administrative tasks are handled effectively.

Key Responsibilities:

• Scheduling & Patient Coordination:




• Schedule patient appointments and coordinate with providers to manage appointment flow effectively.
• Communicate with patients regarding their appointments, rescheduling as needed.
• Handle incoming patient calls and inquiries in a professional, courteous manner.




• Administrative Support:




• Answer phone calls, maintain clear communication, and direct calls to appropriate staff.
• Process income verification for patients seeking discounted fee rates.
• Perform general office duties such as copying, faxing, filing, and maintaining organized documentation.
• Order office supplies and maintain inventory to ensure clinic operations run smoothly.




• Communication & Coordination:




• Maintain open communication with providers, nursing staff, and other clinic teams.
• Serve as the main point of contact for all operational aspects of the clinic.
• Create and maintain spreadsheets for tracking appointments, patient data, or operational performance metrics.




• Support for Providers and Staff:




• Assist providers with administrative needs, ensuring that clinic processes are optimized for efficiency.
• Attend clinic meetings to represent the administrative perspective and provide insights on operational improvements.
• Collaborate closely with other administrative staff and medical professionals to ensure seamless patient care and efficient operations.




• Customer Service:




• Provide excellent customer service to patients and external contacts, answering questions or directing them to the appropriate person.
• Work as part of the team to ensure that patient needs are met in a friendly and professional manner.




• Clinic Operations:




• Act as the operational backbone of the clinic by ensuring daily functions run smoothly.
• Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to patient care.
• Support team efforts to improve clinic processes and patient flow.

What you will need:

Education

• Work requires a general educational background normally equivalent to a high school education.

Required Experience

• Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications.
• Strong administrative and organizational skills, with attention to detail.
• Previous experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
• Excellent communication skills, both verbal and written.
• Ability to work well with diverse teams and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with scheduling and electronic medical record management (EPIC) software is a plus.
• Strong problem-solving skills and the ability to handle sensitive or confidential information with discretion.
• Bilingual Spanish Speaking (preferred but not required)

Degrees, Licensure, and/or Certification

• N/A

Knowledge, Skills, and Abilities

• Ability to work under pressure while maintaining a high level of accuracy.
• Excellent time-management skills, able to prioritize tasks and meet deadlines effectively.
• Strong interpersonal skills with the ability to provide exceptional customer service to both internal and external contacts.
• Skilled in managing front desk operations such as greeting patients, checking patients in and out, maintaining a professional reception environment, and assisting with general inquiries.
• Proficient in answering and triaging highvolume patient calls, routing inquiries appropriately, documenting messages, and providing clear, courteous communication.
• Familiarity with commonly used medical terminology and the ability to apply it effectively in patient interactions, documentation, and coordination with clinical teams.
• EPIC

Distinguishing Characteristics of this Level

• N/A

Job Title: MEDICAL SECRETARY

Job Code: 4527

FLSA: N

Job Level: C1

Revised Date: 06/27/2005

Supervisory Responsibility: No

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.