Member Engagement Project Manager

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: March 9th, 2026, or upon receipt of the first 50 applicant submissions

Member Engagement Project Manager

Milwaukee County Department of Human Resources

Annual Salary Range: $62,795.20 - $94,203.20

Are you a strategic communicator who loves turning complex information into clear, meaningful experiences? Do you thrive at the intersection of education, performance reporting, and member engagement? If so, Retirement Plan Services (RPS) is looking for you.

As the Member Engagement Project Manager, you will lead education, outreach, and communication strategies that strengthen trust, improve transparency, and elevate overall member experience. This role plays a critical part in ensuring members understand their pension benefits, feel supported, and can access information when and how they need it. This is more than communications - this is impact.

What You'll Do:

• Develop and execute a comprehensive, multi-channel engagement and communication strategy aligned with the RPS strategic plan.
• Build and enhance formal performance reporting, including development of dashboards using key performance indicators (KPIs) such as work volume, turnaround time, and customer experience metrics.
• Lead continuous improvement efforts to elevate the quality, clarity, and accessibility of all RPS communications.
• Design and deliver retirement readiness and financial wellness education programs, presentations, and annual events (including National Retirement Security Week/Month).
• Measure member satisfaction and lead initiatives to enhance the overall member experience.
• Partner with the Pension Board, County stakeholders, and RPS leadership to strengthen transparency and collaboration.
• Manage project budgets, timelines, and contractual vendors (graphic design, web development, content creation, etc.).
• Lead change management efforts when benefits or processes evolve.
• Increase engagement with retired members and other key audiences.

What We're Looking For:

• Wisconsin residency required at time of application.
• Associate's degree.
• At least 3 years of experience in retirement plan administration or benefits administration for a complex benefits plan with significant client/customer interaction.

Knowledge, Skills, & Abilities:

• Proven ability to design and execute communication, education, and outreach strategies.
• Strong analytical mindset with experience building performance dashboards and reporting against KPIs.
• Ability to measure and improve customer experience through data-driven strategies.
• Exceptional written, verbal, and presentation skills.
• Experience collaborating across leadership teams and resolving organizational challenges.
• Ability to manage multiple projects, budgets, and timelines effectively.

Technical proficiency in:

• Word processing and spreadsheet applications
• Desktop publishing tools (MS Publisher, Adobe, etc.)
• Web content management systems
• Project management software (MS Project or similar)
• Data analysis tools

Why This Role Matters:

This position is a key member of the RPS leadership team and will directly influence how members experience and understand their retirement benefits. You'll help shape transparency, trust, and financial confidence for thousands of members.

If you're a self-starter who combines strategy, data, communication, and heart - we want to hear from you.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.