New

Operations Specialist

TEKsystems
$20.20 - $27.78 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Concord
Feb 28, 2026
Description Processes member requests in multiple work queues for services and account maintenance, including address and contact information changes, ATM/debit card ordering and maintenance, fee reversals, inactive account activation, overdraft protection options, funding new memberships, stop payments, check ordering, transfers, and ACH setup and changes. Proficient in sending information and form requests via secure electronic methods. Opens and closes basic sub-accounts and memberships. Processes domestic or international wires. Processes levy work. Performs member-requested research on accounts and writes accurate and succinct responses to Member Communication Specialists and members. Handles inbound and outbound calls in accordance with the Credit Union's telephone etiquette and authentication standards. Documents member requests accurately and clearly in our customer relationship management system. Balances daily work. Identifies trends and system issues impacting members and reports to appropriate lines of business and management. Reviews daily and monthly reports in accordance with Credit Union documented procedures. Trouble-shoots and resolves member issues within assigned authority, using resources available to ensure service level agreements are met. Escalates concerns when necessary to appropriate individuals in a timely manner, serving as the member's advocate. Backs up operations services representatives and provides support for daily activities. Maintains a thorough knowledge of Credit Union policies, procedures, operational standards, and products and services. Stays current with emails, knowledgebase, and Intranet content. Completes all required security and regulatory training modules. Development of choice which contributes to work environment. Skills Customer service, Operation, Call center, Troubleshooting, Administration, Windows, ms office suite, data entry, salesforce crm, Customer support, Support, meridianlink, scimitar Top Skills Details Customer service,Operation,Call center,Troubleshooting,Administration,Windows,ms office suite,data entry,salesforce crm Additional Skills & Qualifications Credit union or banking experience a huge plus. Need to understand internal operations of CU. People lacking Scimitar or Meridianlink experience that have worked in a CU or bank environment will work. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Concord, CA. Pay and BenefitsThe pay range for this position is $20.20 - $27.78/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Concord,CA. Application DeadlineThis position is anticipated to close on Mar 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.