Cloud Operations Engineer

Ask Sage (BigBearAI Company) is the leading Generative AI platform that augments the velocity of government and commercial teams with dozens of use cases from coding to cybersecurity to acquisition to data analysis and much more. Our FedRAMP High and DoD IL5 accredited cutting-edge technology enables teams to focus on strategic initiatives while we take care of the heavy lifting. We are seeking a highly skilled and experienced Cloud Operations Engineer. This critical role involves privileged access to our cloud instances and systems, including our FedRAMP high and Department of Defense environments. The Cloud Operations Engineer will be responsible for ensuring the reliability, security, and performance of our cloud infrastructure. This position requires a proactive approach to problem-solving and a strong commitment to maintaining the highest standards of operational excellence. The ideal candidate will possess a deep understanding of cloud technologies, particularly Azure, and will be adept at implementing best practices for security and compliance. Additionally, this role will involve collaborating with cross-functional teams to design and optimize cloud solutions that meet the evolving needs of our organization. As a key member of our team, you will play a vital role in driving innovation and efficiency within our cloud operations, contributing to the overall success of Ask Sage.

Key Responsibilities:

• Manage and monitor all installed systems and infrastructure for the organization, including Azure Government enclaves and Kubernetes clusters.
• Deploy, configure, test, secure, and maintain operating systems, application software, and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Participate in the design of information and operational support systems.
• Provide 2nd and 3rd level support.
• Liaise with vendors and other IT personnel for problem resolution.
• Maintain our environment to comply with FedRAMP high requirements and provide monthly reporting.
• Secure and maintain the stack to fix any cybersecurity vulnerability, CVE, etc.
• Ensure our SLAs are met, and the platform is up and stable.
• Build all automation to achieve these tasks with ease and visibility, automated alerting, etc.
• Uphold and enforce Ask Sage's compliance, privacy and security policies, ensuring compliance with all relevant regulations and standards.
• Regularly review system security measures and recommend enhancements.
• Conduct regular audits to ensure security practices are compliant with internal and external standards.
• Collaborate with the team to communicate privacy concerns and data protection strategies.

• Minimum of 3 years of experience as a Cloud Infrastructure and Security Engineer, specifically with Azure. Additional experience with GCP and AWS is preferred.
• Clearance: TS/SCI required
• Deep understanding of Kubernetes and Azure Kubernetes Service (AKS).
• Possession of relevant certifications such as Certified Information Systems Security Professional (CISSP) or Security+.

• Minimum of 3 years of experience as a Cloud Infrastructure and Security Engineer, specifically with Azure. Additional experience with GCP and AWS is preferred.

BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai's predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.

BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.