Manager, Power Grid Operations Area Operations Support

Important Application Submission Information

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Responsible for providing leadership and direction for area operations support within assigned ops area. Direct organizational leadership responsibilities include customer design, reliability, and contractor oversight job functions. Leader is accountable for delivering operational excellence through the Customer Delivery focus areas of event free operations, customers service, and financial growth focus, and employee engagement. Each Customer Delivery operational area averages approximately 150,000 customers for which this role is directly accountable to serve through relentless pursuit of customer satisfaction by empowering our employees to deliver the experience our customers desire.

This position is accountable for safe, reliable, and cost-efficient operations of the distribution assets with assigned area and to work as one team in collaboration with peers across Ops Centers within the Ops Area, Zone, and Region to achieve strategic and tactical performance objectives. Leader must demonstrate the ability to foster an environment of organizational accountability which demonstrates high performance standards and employee ownership for daily job functions.

• Direct leadership responsibilities include the following three key functional areas:
  Customer interface and work order design for new residential, commercial, and industrial customer construction and existing customer load expansions

• Ops area reliability metrics, outage follow-up, outage data corrections, outage review meetings, GIS corrections, and work design for related activities, corrective maintenance, ops level identified issues

This position works collegially with operations center peers, including line construction, service delivery, trouble response, and distribution resource specialist and other company leaders and peers to set process metrics and budgets that meet all business needs; and monitor the same to ensure consistent and effective process execution.

Develop and lead a high-performance team to meet safety, system reliability, growth, financial, and program/project goals. Accountable for the customer experience and Area financial and business results by providing leadership and guidance to Engineering - Customer Design, Reliability/Integrity, Work Management, and Contractor Oversight for the Area Supv., Dist Engineering, Supervisors, Work Management and Contractor Oversight resources.

Manage overall performance and accountability for the Area Ops Support organization in the areas of safety, reliability, customer satisfaction, growth, financial targets and employee engagement. This entails helping to set direction, monitoring progress, overseeing corrective action and achieving targets. Monitor and adjust work plans to ensure completion of work within schedule, standards and financial constraints. Ensure timely, efficient delivery of or services to customers in a manner that meet Customer Delivery and Customer Service requirements and Net Promoter Score (NPS) goals for the respective Area.

Maintain effective and on-going communication and dialogue with all Area Ops Support employees regarding key issues such as Company strategy & direction; goal setting, status & performance; compliance with regulatory and Company requirements; employee engagement, leadership development. Execute on Customer Delivery Region A-3s.

Establish strategic direction for key Area Ops Support matters and provide leadership for all Customer Delivery employees that is consistent with Company values, policy and direction. Collaborate with Customer Service, Transmission, or other department leadership to contribute to the overall success of the Enterprise and its employees.

Represent the Company with key community leaders, customers and issues, as needed. Ensure that focus is maintained in the areas of customer service, retention and economic development for the Area

• Bachelor's degree in Engineering, Business Management or other related degree AND six (6) years minimum required related experience

• In lieu of degree(s) and experience listed above, High School/GED AND 10 years minimum required related experience

• Broad knowledge of distribution systems, standards & equipment, and associated safety policies, practices, and procedures

• Working knowledge of applicable safe work practices and standards

• Ability to motivate team members at multiple levels of the organization and lead others through changes

• Thorough understanding of budgeting and goal setting practices and the ability to manager departmental budgets to achieve financial and operational goals

• Knowledge of Environmental and Health & Safety (i.e. Environmental Checklists)

• Ability to work in a self-directed manner and lead others to achieve high-quality and high-quantity results

• Strong interpersonal skills and the ability to build cooperative working relationships across multiple levels of the organization and across departmental boundaries

• Effective written and oral communication skills

• Knowledge of the Distribution Engineering & Construction Process, Standards Programs; Budgeting and Financial Management; Customer Service

• Working knowledge of workforce resource and work management and contract administration.

• Supervisory/leadership experience in a related field.

• Prior knowledge or experience in distribution operations (construction and maintenance) and/or Engineering.

• Working knowledge of project management principles.

• Knowledge of Maintenance Programs

• Knowledge of the State Regulatory Requirements.

• Highly developed leadership, team development, technical, and project management skills directly related to electrical distribution engineering, construction, and operations.

• Extensive analytical skills and ability to identify issues and propose thoughtful, innovative solutions

• The ability to work with abstract ideas and incomplete data to develop coherent plans and programs.

• Strong interpersonal and analytical skills, the ability to work collaboratively across organizations.

• Ability to influence and negotiate effectively; Highly developed written and verbal communication skills to express ideas and influence a wide audience.

• Ability to prepare and effectively present concepts one-on-one and in group settings.

• The individual must balance financial, engineering, legal, and regulatory factors to develop and manage plans and programs.

• Demonstrated knowledge of Commercial Contract Management

• Demonstrated knowledge in Sourcing and Commercial Risk areas

• Onsite Mobility Classification - Work will be performed at a company facility

Travel Requirements

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