Inside Sales Support Coordinator

Tremco Construction Products Group (CPG), part of RPM International Inc., unites industry-leading building envelope solutions manufacturers, service providers and trusted brands-including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada-to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial and residential construction and restoration projects.

GENERAL PURPOSE OF THE JOB:

The Inside Sales Support Coordinator provides sales coordination to the assigned field sales team. While directly reporting to the Regional Manager within the Division. This position will perform a full range of sales support activities including, but not limited to, project activity tracking, reporting, Sales Force support, event coordination, special price requests, lead generation follow-up, and other support duties. This position's duties will be in line with the Division needs to maximize the effectiveness of the Division's sales team. This will be accomplished through minimizing tasks and obstacles that allow the team the ability to maximize their time focusing on in-field selling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate with the Division Sales team to ensure consistent and proper utilization of Salesforce.com for sales and technical representatives (i.e. new companies, new contacts, new opportunities, and call/activity logs) - daily.

• Become a Power User of Salesforce within the Division team; facilitate onboarding new employees on Salesforce with training and support as needed.

• Cultivate cold leads through the use of Dodge, SpecShare etc. and develop into warm, qualified leads then disseminate to field sales representatives with defined actionable activity through Salesforce.com.

• Handle online submission of complaints from the field and work with customer service and technical service departments to ensure resolution is complete.

• Coordinate details of Qualified Applicator Program (QAP) training within the market by handling supplies, products, and meeting site logistics; collaborate with Marketing Communications team for Trade Show coordination.

• Manage certified applicators such as QAP program, certificate renewals, approved applicator info required for jurisdictions.

• Submit special price and color requests daily using established Tremco processes.

• Coordinate the generation of project specific specifications, details, warranties and substitution requests and delivery of the articles to the field sales representative.

• Track expiration of region-specific third-party approvals and coordinate renewals with the technical service group (for example COLA, Notice of Acceptances (NOAs), etc.).

• Order samples and literature for customers as requested.

• Send project support information to customers such as Application Instructions, common details, sample warranties, technical bulletins, brochures, approved applicator certificates, etc.

• Organize and coordinate meetings/events within the Division.

• Collect and combine collaborative activity documentation such as project tracking/activities with USG and other cross segment collaborations (i.e. Roofing, Dryvit, Nudura, Euclid, CS&W partnering with each other).

• Maintain shared drive/site with relevant regional information to support the field sales representatives.

• Provide sales reports to the Regional Manager and Divisional Sales Director as requested.

EDUCATION REQUIREMENT:

• High school diploma or general education degree (GED) required, Associate degree preferred.

EXPERIENCE REQUIREMENT:

• 3-4 years of general administrative or project management experience required. Previous general sales support experience preferred.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Strong written and verbal communication skills .

• Strong proficiency in Microsoft Office and experience with reporting and data analysis .

• Team player with the ability to work independently.

• Basic business/technical writing skills preferred.

• Strong organizational and time-management skills .

• Ability to travel as needed.

  Salesforce.com experience is a plus.

• Must be able to work during operating hours of assigned territory; hours may vary based on business needs.

WORK LOCATION: Onsite - IN

PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, talk, hear, and occasionally lift up to 20 lbs.

BENEFITS AND COMPENSATION:

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.