Office Administrator - Diagnostic Center

SHIFT:

A Brief Overview

This role is a recognized specialist that provides advanced administrative support for the Diagnostic and Complex Care Center. The Diagnostic and Complex Care Center provides consultative services to patients with unknown and/or complex medical conditions in order to diagnose, provide referrals to specialists and order diagnostic testing.

Additionally, the center follows complex patients to assist in care coordination within and without the CHOP system. The team includes provider, nursing and administrative staff. Essential to the function of the division, the DCCC requires significant administrative support to aid the provider in performing care to patients by collecting and organizing medical records in a timely manner, managing complex scheduling needs and communication within and without the CHOP enterprise.

What you will do

• Clerical and Administrative Support
• Oversees departmental scheduling.
• Coordinates the collection and organization of patient medical records for provider review.
• Communicate with patients, scheduling appointments and assisting in navigating the CHOP portal.
• Coordinates with other departments, national patient referrals and global patient referrals.
• Coordinates communication between providers and outside providers. Leads the work of others but does not have direct management responsibilities.
• Highest level individual contributor role (for non-executive level support).
• Demonstrates effective workload balance and ability to prioritize imperative work while meeting deadlines across remaining responsibilities.
• Perform advanced administrative tasks including triage calls, coordination and scheduling. Respond to complex inquiries and assist stakeholders.
• Maintain systems, procedures, and methods for record keeping and reporting.
• Assist in the preparation and coordination of for meetings, interviews, committees, conferences and calendars including schedules, agendas and minutes.
• Prepare presentations, letters, reports, memoranda, and related materials.
• Coordinate travel and expense approval.
• Assist with preparation of financial and quality reports.
• Manage office supplies and order for the department.
• Manage the centralized email account for the department.
• Maintain the departmental calendar, directory, timekeeping, and schedules.
• Update and provide new employee orientation for all new hires.
• Collaborate internally all new employee needs including network setup, program access, phones, keys, and physical space.

Education Qualifications

• High School Diploma / GED - Required

Experience Qualifications

• At least five (5) years of administrative experience in office or clinical setting - Required

Skills and Abilities

• Advanced knowledge of administrative and office management processes, procedures, principles and best practices
• Basic knowledge of medical terminology and protocols
• Basic knowledge of HIPAA regulations
• Intermediate proficiency with electronic medical record software (EPIC)
• Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Excellent verbal and written communications skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent time management skills
• Strong conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.