Customer Service Representative

University of Georgia

retirement plan

United States, Georgia, Athens

Feb 23, 2026

Posting Details

Posting Number	S14761P
Working Title	Customer Service Representative
Department	VPSA-Dean of Students
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday thru Friday 9:30am-6:30pm
Advertised Salary	$35,000.00
Posting Date	02/23/2026
Open until filled	Yes
Closing Date
Proposed Starting Date	03/16/2026
Special Instructions to Applicants	We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Customer Service Rep I
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent
Preferred Qualifications
Position Summary	Reporting to the Customer Service Manager of Print & Copy Services, the Customer Service Representative duties include, execution of U.S. passport applications, assisting customers with self-serve printing, and oversight of the student staff working in the operation. In doing so, this position communicates directly with UGA faculty, staff, and students, as well as external customers. The Customer Service Representative also assists the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self-service printing area of Print & Copy Services.
Knowledge, Skills, Abilities and/or Competencies	Customer service experience in a retail setting. Ability to operate cash registers, printers, and basic office equipment. Excellent oral and written communication skills. High-level detail orientation/organizational skills. Ability to analyze facts to inform good decision-making. Ability to establish and maintain good relationships with customers and co-workers.
Physical Demands	Stand or sit for a long period of time. Lifting and moving of equipment and supplies.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	No
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Serve as U.S. Passport Acceptance Agent by strictly following the policies, procedures, and guidelines of the U.S. Department of State and Passport Services:

Complete all required training from the U.S. State Department and Passport Services.
Inspect applications for accuracy and completeness.
Assess and collect proper fees for both U.S. Department of State and UGA for passport services rendered.
Maintain passport transmittal records.
Provide passport photography services.

Percentage of time

Duties/Responsibilities

Perform exemplary customer service for Print & Copy Services and UGA Passport Services customers:

Greet customers at the front counter and assist, as needed in a respectful and pleasant manner.
Actively observe customers in the self-serve printing area.
Look for indications (i.e., body language) customers are having trouble and need assistance.
Answer the UGA Passport Services phone. Provide accurate information and responses to questions.

Percentage of time

Duties/Responsibilities

Operate the cash register system, formulate daily deposits and maintain financial records for Print & Copy Services and UGA Passport Services:

Complete PCI compliance training annually.
Follow correct credit card handling procedures.
Close and count down the register at the close of each business day.
Reconcile and produce accurate nightly deposit in the presence of another staff member.
Ensure the closing duties are safely and properly carried out in accordance with the closing procedures.
Update revenue summary daily with register payments and online payments.
Update deposit discrepancy report daily.
Create invoices in Print Shop Pro for customers, providing a university chart string for self-serve printing, and update invoices in Print Shop Pro for customers providing a university chart string when online orders are picked up.

Percentage of time

Duties/Responsibilities

Assist the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self-service printing area of Print & Copy Services:

Assist the Customer Service Manager with the inventory of passport supplies, forms, brochures, and related documents. Evaluate supply inventory once a week notifying the Customer Service Manager of items needed.
Ensure shop is closed daily and prepared for opening the next day according to established procedures.
Assist the Customer Service Manager with/and distribute customer feedback tools; compile data.
Work with the Customer Service Manager on reviewing and providing input on training materials for student staff.
Assist the Customer Service Manager with the student staff's operation of all copy/digital equipment.
Answer process and procedure questions, as needed.
Report any consistent problems to the Customer Service Manager.
Serve as a positive role model to the student staff, modeling the qualities we expect from them.

Percentage of time