Temporary Shelter Program Coordinator

OVERVIEW:

***This position is temporary through June 30, 2026 and may be extended depending on the needs of the business***

Under the supervision of the Shelter Operations Manager, the Interim Shelter Program Coordinator assists with the daily operations and overall functioning of the ACES Shelter Program. This position provides direct operational support, staff supervision, coordination of client services, and compliance oversight to ensure the shelter operates safely, efficiently, and in accordance with Salvation Army policies and program requirements.

DUTIES AND RESPONSIBILITIES:

• Assist the Shelter Operations Manager with the daily operations and overall functioning of the ACES Shelter Program
• Maintain and enforce established operational, safety, and emergency protocols at the shelter site
• Serve as the first-line supervisor for all ACES shelter staff
• Assign and delegate tasks to shelter floor staff and follow up to ensure timely and accurate completion
• Oversee case management coordination, including holding weekly meetings with case management staff to ensure client needs are being addressed and required data and reports are accurate and current
• Assist with compiling and submitting statistics, reports, and other documentation required for grant compliance, funding sources, government agencies, and Salvation Army reporting
• Support the Shelter Operations Manager with staff scheduling and administration of employee paid time off, as directed
• Review, verify, and approve employee timekeeping and paid time off entries in UKG for payroll processing
• Initiate and report workers' compensation claims to Sedgwick for ACES shelter staff
• Participate in interviewing and hiring processes for open shelter floor staff positions in coordination with the Shelter Operations Manager and/or Human Resources
• Facilitate client and program participant house meetings
• Lead or support periodic staff meetings, as assigned
• Address client concerns and resolve issues when possible; escalate concerns to the Shelter Operations Manager as needed
• Review, track, and submit written incident reports and grievances to GS-Reports on a weekly basis, ensuring the Shelter Operations Manager is informed to support appropriate follow-up and decision-making
• Support employee disciplinary actions in collaboration with the Shelter Director, Corps Officers, and Human Resources
• Report employee disciplinary matters to the Shelter Operations Manager and/or Human Resources in a timely manner
• Ensure daily law enforcement notification of shelter attendance, in accordance with program and agency requirements
• Assist the Shelter Operations Manager, as directed, with coordinating staff training in First Aid, CPR, AED, Mental Health, Conflict Management, Recovery Programs, and serving at-risk populations
• Perform other related duties as assigned

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• CA driver's license (required)
• Experience working in social services (1 year required)
• Professional licensure in HMIS intake and reporting or willingness to obtain
• Experienced in mental health, substance use, and trauma
• Experience supervising staff (1 year required)
• Experience with Microsoft programs
• 21 years of age (required)

SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)
• Strong written, verbal, and interpersonal communication skills
• High level of attention to detail and organizational skills
• Ability to multitask and prioritize responsibilities effectively
• Ability to communicate accurately and professionally
• Ability to work effectively with diverse populations
• Demonstrates professionalism, maturity, discretion, and confidentiality
• Maintains a cordial, respectful, and professional demeanor at all times

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an "at will" nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

High School or Equivalent (preferred)

Experience working in social services (1 year required) (required)
Experience supervising staff (1 year required) (required)
Experience with Microsoft programs (required)
Experience working with individuals impacted by mental health challenges, substance use, and trauma (preferred)

Driver's License (required)