Manager, Procedural Excellence

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Summary:

The Manager, Procedural Excellence position is the internal subject matter expert for how to effectively use Calyxo's products - including the CVAC System -- to enable its mission to revolutionize kidney stone care. This role is responsible for developing and maintaining procedural best practices for both commercial and new products, creating customer-facing training materials (including technical documentation), and developing hands-on demonstrations that clarify product value propositions. The Manager of Procedural Excellence partners across the organization to synthesize and align diverse perspectives to ensure consistent and compelling communication of product value across all channels.

In This Role, You Will:

Develop and Maintain Procedural Best Practices

• Serve as the internal subject matter expert on procedural best practices and provide expertise to functional partners across the organization, as needed.
• Synthesize personal case experience with feedback from surgeons, sales, clinical specialists, field trainers, product managers, and clinical development engineers to identify and prioritize new procedural education needs.
• Define and maintain standardized procedural narratives, techniques, and "reasons to believe" that clearly articulate product value and differentiation versus competitive technologies.
• Act as a key resource for the sales team, providing procedural insights on the CVAC System (including ancillaries) and competitive technologies.

Create Customer and Field-Facing Training Materials & Technical Documentation

• Own the strategy, development, and continuous improvement of procedural training content, including videos, animations, presentations, digital modules, and clinical collateral.
• Lead the creation of scalable, role-specific training assets that support onboarding, skill progression, and advanced clinical use cases.
• Apply adult learning principles to the design of procedural education, ensuring content is practical, relevant, and immediately applicable to real-world clinical practice of urologists.
• Ensure consistency of messaging, visuals, and clinical claims across all training materials and channels.
• Create and maintain Instructions for Use (IFU) documents in collaboration with R&D, Clinical, and Regulatory partners.

Develop, Scale & Support Hands On Product Demonstrations

• Define the strategy, standards, and intended learning objectives for hands-on product demonstrations, ensuring they clearly reinforce procedural best practices and product value propositions.
• Conceptualize and prototype compelling product demonstrations-partnering with R&D and Clinical Development Engineering-to validate effectiveness.
• Execute highquality demonstrations for customers (e.g., Key Opinion Leaders) and strategic stakeholders (e.g., investors).
• Provide strategic guidance and quality oversight to other demo related resources, who independently executes day-to-day demo preparation, logistics, and delivery.
• Partner with Operations to ensure scalable processes exist to distribute product demonstration tools to key conferences, events, and across sales and clinical teams.

Other Responsibilities

• Lead direct report(s), support onboarding, skill development, and role effectiveness through regular checkins, feedback, and coaching.
• Contribute to Calyxo's culture of collaboration, respect, transparency, ethics, efficiency, high achievement, and fun.
• Perform additional duties as assigned.

Who You Will Report To:

• Director, Product Management

Requirements:

• Bachelor's degree or equivalent practical experience.
• Minimum 5 years of related experience in Professional/Medical Education, Product Management, clinical specialist roles, sales training, or R&D; at least 7 years in the medical device industry.
• Experience with innovative Class II or Class III medical devices preferred.
• Demonstrated ability to coach, mentor, and collaborate effectively, with strong interpersonal skills and a thoughtful approach to supporting individual performance, development, and engagement of team members.
• Strong analytical and creative problemsolving skills with the ability to break down complex, ambiguous challenges.
• Ownership mentality with the ability to drive projects in a fastpaced, highgrowth environment.
• Selfmotivated with outstanding project and time management skills and a passion for learning and impact.
• Proven ability to communicate effectively across all levels of the organization, including direct reports, as well as with external stakeholders.
• Demonstrated fieldfocused approach through travel with sales reps, participation in workshops, and engagement with customers.
• Ability to travel approximately 30%.
• Compliance with applicable county, state, and federal vaccination requirements.

What We Offer:

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.

We also offer an attractive compensation package, which includes:

• A competitive base salary $155,000 - $170,000 and variable incentive plan
• Stock options - ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and paid vacation

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Disclaimer:

At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:

• Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
• Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
• Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication.

We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.