Manager of Volunteer Services

• Manages and oversees all activities of the Volunteer Services Department
• Develop and maintain a cohesive recruitment, orientation, training, retention, and recognition strategy for volunteers
• Develops and implements new programs, partnering with department leaders to coordinate volunteer projects and descriptions to help support the mission of the organization
• Act as an organizational advocate and partner with community agencies to collaborate on community-based volunteer efforts
• Communicates with volunteers to build relationships to help attract and retain service hours
• Serves as a liaison between Mercyhealth Administration and the Volunteer Auxiliary Board
• Prepares and monitors department budgets
• Responsible for hiring, training, supervising, and evaluating department staff
• Develops, revises, and implements policies and procedures, including performance standards of the volunteers to help enhance and maintain quality of service
• Manages volunteer relations issues and provide guidance to the organization on volunteer policies, procedures, and job functions
• Provide volunteer operational oversight for the gift shop, Thrift Shop, Hospitality House and other volunteer-based support programs

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Bachelor's Degree in a related field from a college or university is required. Ten or more years in a leadership role in a Volunteer setting will be considered in lieu of a college degree.
Require five to seven years in a leadership role in a Volunteer organization, preferably in a hospital setting. Two to three years of volunteer leadership experience is required.

N/A

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is frequently required to sit, handle, finger, feel, talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include frequent close vision, and ability to adjust focus with occasional distance vision, color vision, and depth perception.

Work requires a high level of independent judgment. This position has substantial latitude for independent action. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

Directly supervises Volunteer Coordinators and Lifeline Coordinator. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women