Director, Administrative & Business Operations - 138557

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the transformation of existing departments, under the oversight of the Executive Director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS); Health Promotion Services (HPS); Counseling and Psychological Services (CAPS); Assessment and Analytics (SHAA), Strategic Planning, Innovation and Research (SPIR); and SHW Administration (ADM). The SHW cluster provides health promotion, counseling and psychological services and primary medical care, including urgent care and support services, to UC San Diego's undergraduate, graduate and professional students. Staff consists of physicians, psychiatrists, psychologists, pharmacists, optometrists, nurse practitioners, registered nurses, social workers, radiology technologists, clinical laboratory scientists, medical lab assistants, medical assistants, health educators, data scientists, administrative, financial and other healthcare professionals.

SHW Administration provides full administrative, business, financial and infrastructure services, including support for the Executive Director's Office, resource planning, budget management, information systems, contracts management; human resource management, medical and health staff credentialing and privileging; medical records management, insurance management, patient billing and collections; facilities, equipment and space.

Under the direction of the Executive Director and as a member of SHW's Executive Committee, the Director of Administrative and Business Operations provides strategic leadership and operational oversight for all administrative and business functions supporting Student Health and Well-Being. This role ensures seamless integration across functional units, drives process improvement, and aligns resources with the mission of Student Health & Well-Being. This role also oversees SHW's Finance and Business Offices, Human Resources, Credentialing and Privileging, Patient Business Services, Insurance, Billing and Collections, Information Systems and Technology, Facilities and Space.

Key Responsibilities

Strategic OversightDirect the Administrative and Business Offices of Student Health and Well-Being and foster cohesion among divisions, functional units, and leadership to advance SHW's core mission.

Operational ExcellenceIdentify and implement process-improvement initiatives that enhance efficiency, service quality, and compliance.Monitor division and departmental adherence to approved budgets; provide actionable recommendations to address variances.

Policy Development & GovernanceLead the creation, revision, and execution of organization-wide policies that affect both day-to-day operations and long-term strategic direction.Ensure policies support regulatory requirements and institutional goals.

Financial & Workforce PlanningConduct long- and short-term budget forecasting, staffing analyses, and resource allocation. Drive budget completion and report outcomes to senior leadership.

Cross-Functional LiaisonServe as a primary interface between SHW leadership and senior administration, health system partners, Health Sciences, Student Affairs and Campus Life, and other campus units. Facilitate collaborative discussions on emerging issues, program development, and service enhancements.

Revenue Generation & Program DevelopmentPartner with internal and external stakeholders to design and implement new service lines, funding models, agreements, and business plans that expand revenue opportunities and improve student health outcomes.

Continuous ImprovementChampion a culture of data-driven decision-making, accountability, and innovation throughout the organization.

CT: Has significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact.

CT: Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for functional programs. Involved in developing, modifying and executing policies that affect immediate operation(s) and may also have campus-wide effect. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.

• Bachelor's degree in related area and/or equivalent combination of education, experience and training.

• Eight or more years of relevant experience in department finance and business operations within a large public university or higher education setting.

• Thorough knowledge of clinical operations. Thorough knowledge associated with managing multiple medical care units and establishing operational efficiencies. Thorough knowledge of health care delivery systems. Thorough knowledge of campus policies, programs and initiatives relating to Health Care services provided to students, faculty and staff.

• Thorough knowledge of budget/fiscal related processes.

• Thorough knowledge of HR-related policies and procedures. Knowledge of union contracts and preparation of contract negotiations, in consultation with Human Resources. Demonstrated skills in employee supervision and HR administration.

• Excellent skills in providing and managing the delivery of medical care services to a diverse client population. Excellent written and verbal communication skills to communicate effectively with students, faculty and staff at all levels in the organization, business partners and the medical community.

• Excellent skills needed to interact effectively with outside contact of significance.

• Excellent decision-making, analytical, problem solving and critical thinking skills.

• Must have project management and organizational leadership skills.

• Must be able to collaborate with medical staff members and others across campus, both internal and external, at all levels in the organization on matters of significance.

• Position must be able to establish priorities, goals and objectives and timelines for achievement of goals.

• Position must be able to manage fiscal and HR resources.

• Must be computer literate. Demonstrated experience and competency with standard business equipment, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit, the department and SHW.

• Must be able to plan and implement new and revised programs.

• Complete and pass test/quiz for all required training assigned by UCOP, UCSD and SHW on a timely basis.

• Ability to practice and be in compliance at all times with the regulations of HIPAA (Health Insurance Portability and Accountability Act of 1996) and FERPA (Family Educational Rights and Privacy Act of 1974).

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee injury events. Attend required trainings and refreshers for use and proper steps to follow.

• At all times, demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. All staff members are required to uphold the UCSD Principles of Community and to promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance. Ability to at all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance as applicable to position.

• Advanced degree in relevant field of study.

• Four or more years of progressive finance experience within the student health department of a large public university.

• Progressive leadership experience, including three or more years in manager or higher level leadership role.

• Lean Six Sigma training and certification.

• Current UC San Diego employee.

• Employment is subject to a criminal background check and pre-employment physical.

• Flu vaccination required annually.

• Work overtime as necessary.

• Must be able to travel to off campus locations. Must be able to travel and attend meetings and conferences both in and out of state.

• Job descriptions are reviewed periodically and may be revised, if deemed necessary.

• This job description is not intended to be all-inclusive. Employee may perform other related duties commensurate with the level and scope of this position, as required to meet the ongoing needs of SHW Cluster.