Manager, VCA Implementation Services

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.

Progress starts with you.

Visa Consulting and Analytics (VCA)is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Implementation Services is a suite of service offerings that together help drive the future growth of the VCA organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Manager, VCA Implementation Services, you will be responsible for growing a critical line of business. This business provides services that enable Visa clients to plan, manage, and execute strategic business processes and programs more effectively. Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large, multi-year migration of commercial card clients from one platform to another, and managing a merchant loyalty platform on behalf of a global co-brand card issuing bank.

This opportunity offers the right manager a unique opportunity to take the reins of a strategic, growing, and multi-faceted book of business.

You will be ultimately responsible for driving quarterly and annual revenue targets. You will ideate, develop, price, sell, and oversee the delivery of services that improve client operational and business process performance. You are excited by the prospect of measuring your success through attainment of revenue growth targets.

The successful candidate will be a seasoned consultant, and entrepreneur who can partner across Visa client types. The role will identify common client needs, develop offerings that leverage Visa's extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery. The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions.This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale.The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

For clarity, this leader will not be involved in the day-to-day execution of client business processes.Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

Responsibilities:

Consultative Selling:

• Uncover client needs, challenges, and opportunities with respect to implementation services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients
• Identify the client decision-making stakeholders and processes

Offering Development:

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral, including sales presentations and "tear sheets"
• Develop product pricing strategy, ensure product profitability

Solution Delivery:

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity:

• Strong executive presence
• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge:

• Maintain deep understanding of competitive environment for Visa solutions
• Leverage that understanding to shape solutions that differentiate Visa

Communications:

• Demonstrate executive presence in leading conversations with clients
• Communicate across functional stakeholders (for varying levels and technical expertise)
• Incentivize cross-functional teamwork by aligning cross-functional incentives
• Possess strong diplomacy skills and fosters goodwill between different groups
• Coach teams

People Leadership:

• Demonstrate ability to structure a team and lead high-performers to even higher performance levels

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Master's degree in Business

Bachelor's degree in Engineering or Computer Science

6+ years consulting and consulting sales experience with a top-tier consulting firm

Experience managing and/or optimizing complex business processes

Demonstrated ability to sell solutions

Strong analytical and quantitative skills, ability to measure the financial impact to a client

Entrepreneurial mindset energized by the possibility of building a new business

Knowledge of the competitive environment across segments

Collaborative approach with internal and external partners

Resilient in navigating through ambiguity and translating the theoretical to applicable

Growth mindset that embraces creativity, optimism, and failing-fast

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 114,400 to 193,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.