Vehicle Control Support Engineer

As an AHS Vehicle Control Support Engineer, you will help maintain the reliability, performance, and safe operation of Komatsu's FrontRunner Autonomous Haulage System (AHS).

Working as part of the global technical support organization, you will investigate complex vehicle control issues, troubleshoot electrical, electronic, hydraulic, and control-related systems, and collaborate with engineering and regional support teams to resolve technical challenges.

This role offers an opportunity to apply your heavy equipment or industrial controls expertise to advanced autonomous mining technology while developing specialized knowledge of autonomous haulage systems.

Our AHS Global Support team plays a critical role in supporting autonomous mining operations around the world.

We work closely with regional support organizations, engineering, quality assurance, and original equipment manufacturer (OEM) teams to investigate technical issues, improve system reliability, and support the continued development of autonomous haulage technology.

You will join a collaborative, technically focused team where practical troubleshooting, structured problem-solving, and knowledge sharing directly contribute to the performance of autonomous mining operations.

As an AHS Vehicle Control Support Engineer, you will play a key role in supporting the reliability, performance, and continuous improvement of autonomous haulage operations worldwide. Working with regional support teams and global engineering partners, you will apply your technical expertise to resolve complex challenges, improve system performance, and support our customers' operational success.

In this role, you will be responsible for:

1. Deliver timely, effective vehicle control technical support to regional AHS teams, helping resolve complex equipment and control system issues to minimize operational disruptions and maintain reliable autonomous haulage operations.
2. Investigate autonomous haul truck incidents and system faults by analyzing diagnostic information, identifying root causes, and recommending corrective actions that improve equipment reliability, operational performance, and safety.
3. Contribute to AHS technical projects and system improvements by supporting testing, troubleshooting, deployment activities, and engineering investigations that enhance product functionality, reliability, and long-term customer value.
4. Manage and resolve technical support cases through established ticketing and escalation processes, ensuring timely communication, accurate documentation, and consistent service delivery that meets customer and organizational expectations.
5. Develop and maintain technical documentation and troubleshooting resources that strengthen knowledge sharing, improve diagnostic efficiency, and enable regional support teams to resolve issues more effectively and independently.
6. Collaborate with global engineering, quality assurance, OEM, and regional support teams to investigate recurring technical issues, validate corrective actions, and translate field experience into product improvements that advance the reliability and performance of AHS technology.

Education

• A bachelor's degree in Electrical Engineering, Mechanical Engineering, Electromechanical Engineering, Mechatronics, or a related technical discipline; or equivalent practical experience in equipment diagnostics, industrial controls, technical support, testing, or maintenance.

Experience

• Approximately three or more years of relevant hands-on experience troubleshooting complex electrical, electronic, hydraulic, or control systems in heavy equipment, industrial machinery, mobile equipment, or similar environments.
• Experience systematically diagnosing technical problems, interpreting fault information, identifying root causes, and recommending corrective actions.
• Ability to interpret electrical and hydraulic schematics, technical drawings, and equipment service documentation.
• Experience using diagnostic tools, equipment monitoring systems, or technical troubleshooting software.
• Ability to communicate technical findings clearly to engineering teams, service personnel, and other stakeholders.
• Experience documenting technical investigations, troubleshooting procedures, or service-related findings.

Technical Skills

• Working knowledge of electrical and electronic control systems used in industrial or mobile equipment.
• Understanding of sensors, actuators, control modules, wiring systems, and associated fault diagnostics.
• Ability to analyze equipment performance information and diagnostic fault codes.
• Familiarity with hydraulic and electrohydraulic systems.
• Strong analytical troubleshooting skills and the ability to work through complex technical problems using a structured approach.
• Proficiency with common computer applications and the ability to learn specialized diagnostic and support platforms.

Certification

• Ability to complete applicable site-access and safety training when required.
• Ability and willingness to travel nationally and internationally when required.

• Experience supporting Komatsu mining equipment, particularly large haul trucks.
• Familiarity with Komatsu FrontRunner Autonomous Haulage System or DISPATCH fleet management technology.
• Experience troubleshooting autonomous or semi-autonomous vehicle systems.
• Knowledge of vehicle communication networks such as CAN Bus and associated diagnostic techniques.
• Experience with equipment monitoring platforms, electronic control modules, or vehicle diagnostic software.
• Familiarity with Windows or Linux operating environments.
• Basic knowledge of database queries, including SQL, or technical log analysis.
• Experience with technical support ticketing platforms such as Zendesk.
• Experience participating in root-cause investigations, product testing, commissioning, or engineering improvement initiatives.
• Experience collaborating with geographically distributed engineering or technical support teams.